Customer Support Representative

You could say Brightree by ResMed is a technology company. And that's true. But Brightree is, at its heart, about people. We develop innovative, end-to-end technology solutions and services for people facing everyday challenges in the post-acute care industry. Brightree helps streamline processes, improve efficiency, and increase profitability. For over fifteen years, organizations big and small have put their trust in us-for our wide-ranging solutions, our leadership, and our unmatched customer service. Going to work each day and creating new ways to positively impact our customers' businesses and the lives of patients is just what we do. Because Brightree is, after all, about people.

To learn more about Brightree technology and solutions watch this short video by our CEO: https://www.brightree.com/whychoosebrightree

Customer Support Representative

Remote

Are you looking to make a positive impact in the medical software industry with room for career growth? Michelle had customer support experience and learned more about our software in her role, which helped her get promoted. Could you be next?

If you've done any support role before, you know how to keep the customers happy. At Brightree you are provided with training and documentation tools to help ensure you resolve their questions quickly.

You will be essential in serving customers that use our software daily. You'll help answer software support related questions via phone, email and chat while working in a collaborative engaging remote environment.

You will be on a virtual team with 2 others, so there will be someone to bounce ideas or questions off of.

You can document and track support requests with proper notation of customer issues. You also provide solutions that meet the customer's needs. You own areas of the product with minimal supervision. You have a knack for troubleshooting and have a strong commitment to solving issues in a timely manner.

Previous Brightree software experience would be great, but if not, we can train you.

Brightree by ResMed is all about people and developing innovative, end-to-end technology solutions and services for people facing everyday challenges in the post-acute care industry. You are motivated by helping deliver value and meaningful solutions for customers. You are passionate about innovation, technology, and the impact it has on health and wellbeing. You thrive in a fast-paced dynamic environment. You will work with people from all over the world.

You'll also get other benefits including the standard stuff: medical, vision, dental, PTO and 401(k). Plus, an Employee Stock Purchase Plan and access to the LinkedIn Learning library where you can learn all sorts of different skills for your toolbox.

#LI-RH1

#LI-Remote

Joining us is more than saying "yes" to making the world a healthier place. It's discovering a career that's challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. If this sounds like the workplace for you, apply now!