Customer Support Representative

About Ezypay

Ezypay is a multi award-winning Fintech company established in 1996, specializing in the provision of subscription and recurring direct debit payments.

With offices in Australia, New Zealand and Malaysia, Ezypay has processed over $3 billion worth of subscription payments in 9 countries across the Asia Pacific region (Australia, New Zealand, Malaysia, Singapore, Philippines, Hong Kong, Taiwan, Thailand and South Korea) and we’re continually expanding.

Over the last few years, we have put significant effort into our next generation cloud subscription billing platform. This is a core strategic focus and we continue to actively develop and grow this platform.

Main Responsibilities

As an experienced Customer Support Representative, you will provide our customers with product information and resolve any emerging issues that occur with accuracy and efficiency.

Requirements

• Minimum 1 year experience in a helpdesk, service desk or contact centre environment. Fintech or Financial Industry experience will be highly regarded.
• Proficiency in English is a must (both written and spoken)

• Ability to support a variety of start times (shifts can range from 4 am to 5 pm)

• Advanced English communication skills (written and spoken)

• Exceptional attention to detail and accuracy, with strong administration and multi-tasking skills

• Experience using customer service software/ ticketing systems or CRM (Zendesk desirable)

• Excellent customer service skills – the ability to be empathetic, compassionate, responsive, resourceful, and conscientious.

• A true team player that really cares about their peers.

• Generous salary package
• Casual dress code
• Delicious office snacks
• Dynamic, positive work environment
• Fantastic team culture
• Guidance and mentoring from leaders within the business
• Flexible working environment (work from home & remote working options)
• Gym subsidies