Customer Support Representative

An extraordinarily talented group of individuals work together every day to drive TNS' success, from both professional and personal perspectives. Come join the excellence!

Overview

The Customer Support area is responsible for assisting customers by providing information about products and/or services, answering questions, and resolving problems and issues.

Responsibilities

TNS has an opportunity for a Customer Support Representative to join our Customer Care team in providing technical and customer support for the telecommunications products and services that we offer. The CSR will primarily interact with companies that are being flagged as potential spammers and wish to appeal this rating. This position involves opening trouble tickets, performing initial troubleshooting and investigation, escalating tickets to other teams as-needed, and seeing tickets through to final resolution and closure.

Qualifications

Required Qualifications:
Strong written and verbal English communications skills
One or more years of experience working in a customer support environment
Proficiency with Microsoft Office applications such as Word, Excel, and Outlook
Ability to accurately type 40+ words per minute
 
Desired Qualifications:
Previous experience with telecommunications services
Familiarity with computer networking

If you are passionate about technology, love personal growth and opportunity, come see what TNS is all about!

TNS is an equal opportunity employer. TNS evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.