Customer Support Representative

Work Flexibility: Remote or Hybrid or Onsite

Job Description

Who we want-

Dedicated achievers. People who thrive in a fast-paced environment and will stop at nothing to ensure a project is complete and meets regulations and expectations.

Customer-oriented achievers. Representatives with an unparalleled work ethic and customer-focused attitude who bring value to their partnerships.

Teammates. Partners who listen to ideas, share thoughts and work together to move the business forward.

What you will do-

As a front-line ambassador of the Stryker Endoscopy Brand, this individual should be a highly motivated, team-player with a passion for helping people, solving problems, building relationships and working together with our customers to make healthcare better.

• Skillful in time-management, able to prioritize tasks and meet deadlines
• Answers calls using a phone queue system
• Accurately place orders, answer questions, research issues and provide resources telephonically
• Manage high volumes of calls and emails in a fast-paced environment on a daily basis through collaboration and communication with others
• Help to identify and implement process improvements
• Special departmental projects of moderate to complex scope
• Commitment to excellence in customer service guided by integrity and accountability
• Communicate professionally, politely and effectively both telephonically and through written correspondence
• Researching and finding resolutions for billing errors, shipping errors, pricing discrepancies, complaints and returns.
• Accuracy in the dissemination of information regarding freight options and changes, backorders and other essential details
• Coordination with other teams and departments to achieve shared goals as needed
• Resilient and able to overcome unexpected changes internally and cross-functionally
• Pay careful attention to detail understanding the value and importance of the role we play within the healthcare continuum
• Gain basic understanding of Stryker products and their practical applications in a healthcare setting
• Place high value on maintaining company culture and supporting others to excel in their roles
• Willingness to adapt a One-Team mentality putting the needs of our customers and teammates at the forefront of our focus everyday Education & special trainings

What you need-

• High school diploma required
• A positive, can-do attitude that inspires others to be their best
• Experience in a customer facing role for a minimum of 2 years
• Medical industry field experience a plus
• Familiarity and/or experience with Communication Service Providers, CRM and
• Ordering platforms such as SalesForce, Oracle & Genesys is a plus
• Comprehension of terminology associated with human anatomy and patient care in the surgical setting a plus
• Must be able to operate common office equipment, software and programs including but not limited to: Internet Explorer, Chrome, Google, Microsoft Teams, Outlook, Zoom, Word, Xcel, Telephone, Laptop, PC, Mouse, Keyboard, Audio and Video Devices, etc.
• Must have or be willing to acquire unsubsidized reliable internet connection
• Skillful in time-management, able to prioritize tasks and meet deadlines
• May involve prolonged periods of sitting or standing as appropriate
• Willingness to work earlier or later than regularly scheduled shifts as needed
• Ability to problem solve in the face of ambiguity
• Ability to deliver consistent results individually and as part of a team related to key performance indicators
• Ability to effectively complete designated tasks, independently of direct supervision

What you will get-

Competitive Salary + Bonus Potential

Medical, Dental, Vison, and Prescription Drug Insurance

Tuition reimbursement up to $15,000 per year

Matching 401(k), plus opportunity for a discretionary contribution

Paid Vacation/Sick Time

Basic life, AD&D and supplemental life insurance

Short-term and long-term disability insurance

Employee Assistance Program

Wellbeing program with incentives

$19.01 - 31.11 hourly wage plus bonus eligible + Benefits (Health, Vision, Dental, 401K, Tuition Reimbursement, Employee Assistance Program, Wellbeing Program, Employee Stock Purchase Program). This information reflects the anticipated salary range for this position based on current national data. Actual minimum and maximum may vary based on location. Individual pay is based on skills, experience, and other relevant factors.

Travel Percentage: None

Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer - M/F/Veteran/Disability.

Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.