Customer Support Representative

What You’ll Be Doing: 

We are looking for multiple outstanding customer support professionals to maintain strong relationships with our customers: our therapists and their clients.  These support representatives will speak directly to our customers over chat, email, and sometimes phone, and maintain high volume while also focusing on quality. A successful candidate for this role showcases composure and flexibility as customer needs evolve and case volume changes, and is excited to get in at the ground floor of a rapidly growing Support organization. 

You’ll Be a Good Fit If:

• You lead with empathy, and prioritize customer value over everything else (working closely to find solutions that make their goals possible)
• You are successful working independently and remotely, and adapt well to changing priorities and customer needs
• You are comfortable meeting quantitative metrics, including the number of conversations you work on per day
• You thrive working at a fast-paced startup, and you are excited about contributing to our startup’s growth
• Bonus points if you have a track record of at least one year of successful customer-facing professional experience
• Basic programming or engineering skills and/or interest, as well as education / training / certification in a business- or technology-related field, is a plus but not required

If you don’t meet every single requirement, but are still interested in the job, please apply. Nobody checks every box, and Grow believes the perfect candidate is more than just a resume. 

The salary range for this role is $44,250 - $50,375

Next Steps:

We will only consider your application if you've completed the questions below. Please submit your resume and your take home assignment, and we will follow up with you. The following is a simple test we've produced to help gauge ability as well as review writing samples. Before we begin, though, we want to be transparent on our expectations. Grow Therapy Support is a 40-hour a week role that does include working weekend shifts, staffed for Email and Chat channels with the occasional Outbound follow-up call. The success of this role is measured via Tickets per Day, Time to Respond, Time to Resolve and Positive CSAT scores.
With that noted, please answer the questions below. This should take 45 minutes or less to complete. 

Important: We are monitoring take home assignment submissions to ensure that candidates are not using AI to complete the assignment. If we determine that you have used AI to complete the questions, we will reject your application immediately.