Customer Support Representative

About You

• A customer-centric mindset. You'll play a major role in ensuring long-term customer satisfaction.
• “Job one” is providing the highest quality customer experience. In order to support and retain our customers, you will be required to understand customers’ legal needs and educate on offerings that would most benefit them.

Experience

• Bachelor’s degree preferred
• Polished and professional demeanor with excellent verbal and written skills
• Must be comfortable handling a high volume of calls and online chat conversations
• Punctual and consistent attendance is required. Must be available for overtime or weekend hours, as needed
• Helpful demeanor with excellent phone skills
• Energetic and highly organized, shows initiative and takes ownership of issues
• Ability to multi-task with strong attention to detail
• Personality to maintain a respectful and professional behavior in situations which have irate and frustrated clients voicing concern for services or a product purchased
• Proficiency with all MS Office programs, Salesforce, and Livechat systems