Customer Support Representative | Fast Field

What's it like to work at Quickbase?

 Well, our company, our market and our customers are growing fast. This means all Quickbase employees are engaged in interesting work, we try new and different things and lots of room for career advancement (1/3 of our employees are in a new role from 1 year ago!). We work with exceptional colleagues and foster an environment that empowers those closest to the work to make decisions and provide each other the support to move quickly and learn as we go. Quickbase combines the excitement and pace of a startup with the stability and work/life balance of a market leader. Find out if Quickbase is for you!

Our Quickbase employees enjoy the freedom and flexibility to do their best work using modern technology and tools. For nearly 20 years, people of all backgrounds have been using Quickbase to create applications that improve company workflows. We have thousands of customer universe of app-enabled businesses that span all industries and company sizes including over 80 percent of the Fortune 50, like Google (https://www.quickbase.com/customers). Our US-based and Bulgaria-based employees work together and win together. We are a place of support and welcoming, and want every employee here to feel cherished and empowered.

In 2023 Quickbase and FastField joined forces together to deliver a top-notch Mobile experience, enabling our customers to work better building forms on the go.We are looking for a talented Customer Support Representative to join our team supporting FastField Forms.

Responsibilities: 

• Responding promptly to customer inquiries via email, phone, and live chat 

• Providing accurate information and solutions to customers' inquiries, including but not limited to: 

• General questions on product 

• Calculations (limited JavaScript) 

• Rule logic 

• Integrations 

• Ensuring customer satisfaction by following up on resolved issues 

• Collaborating with internal teams to resolve complex issues 

• Continuously updating knowledge of products, services, and policies 

Requirements: 

• Excellent communication skills, both written and verbal 

• Proven customer support experience or experience in a related field 

• Strong problem-solving skills 

• Ability to multitask and prioritize tasks effectively 

• Strong attention to detail and organizational skills 

• Independent worker capable of interpreting customer needs 

• Bachelor's degree preferred, but not required 

• Some coding knowledge preferred, but not required 

More About our Culture & Environment:

• Work with a passionate, collaborative team

• Remote work model with Hybrid option in Boston or Bulgaria offices

• Culture of Belonging & Inclusion: representative employee-resource groups, strong investment in mental health & wellness core benefits

• Generous 401(k) match and fitness reimbursement benefit

• Paid parental leave, commuter benefits