Customer Support Representative - Paving Products

Ziegler CAT has an opening for a Paving Products Customer Support Representative (CSR). The CSR's primary job function is to promote and sell company parts, service, and technology capabilities by calling upon our existing customers and generating new leads for future business. They also coordinate the shop work flow up to and including ordering parts, communicate with our customers, process work orders, and schedule appointments. This position will support the paving product efforts through Ziegler's Territory Managers and help to identify customer paving product needs while supporting current paving products in the field. Paving products will include both Caterpillar machines as well as Weiler products.

Responsibilities:

• Promote and sell Caterpillar Paving parts and company service capabilities; inspect customer equipment; develop proposals and estimates; prepare and deliver quotations; develop and sell annual maintenance contracts
• Provide application, repair, and operational assistance on Pavers, Cold Planers, Reclaimers, and Asphalt Compactors
• Serve as the technical training instructor for the Paving Product line (Pavers, Mills, Compactors)
• Lead NPA (New Product Introduction) and FF (Field Follow) project with CAT and cascade that information to the rest of the organization as needed
• Develop Web Based content to assist with various learning needs for the Paving Product Line (sales, technical, parts etc.)
• Continue with the LANDesk ticket distribution list to help with Paving tickets when possible
• Assist with the creation of technical hot topics and Ziegler service letters for issues found in the field
• Perform new machine start-ups, equipment demonstrations, and formal customer training
• Develop Parts programs to encourage winter season rebuilds
• Work closely with the Service Writer and Service Manager to open and close work orders, review work orders for accuracy, and manage parts and labor charges
• Maintain and keep current customer equipment inventory using customer relationship management tool
• Stay up to date with new products and developments that are relevant to our customers
• Maintain good customer relations; intercede to solve problems and disputes; look for ways to enhance customer relations
• Communicate and work closely with Sales, Service, Parts and Caterpillar personnel to ensure customer satisfaction

Qualifications:

• High school diploma/GED required
• 2 or 4 year degree is preferred, but not required depending upon the level of experience
• 2+ years of outside sales experience in the asphalt paving and milling field preferred
• Strong mechanical aptitude & strong familiarity of the asphalt paving and milling industry and equipment
• Excellent technical, communication and customer service skills
• Clean driving record
• Personal Attributes: Achievement Orientation, Consideration for others / Empathy, Planning and Organization, Problem Solving, Teamwork

Travel:

Up to 30% travel

Minimum Physical Requirements:

• Push/pull up to 10 lbs
• Lift/carry up to 30 lbs
• Lift bulky objects
• Standing, walking, using hands, talking, hearing, neck rotation, trunk rotation, stair climbing, ladder climbing, repetitive bending, kneeling, sustained squat, forward reaching, overhead reaching
• Working Conditions may be indoor and/or outdoor. Noise level may be loud at times.

This job description is intended to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. Ziegler Inc. will reasonably accommodate the known disabilities of qualified disabled individuals.

Ziegler Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color or creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, pregnancy, affectional preference, disability, age, marital status, familial status, protected veteran status, status with regard to public assistance, membership or activity in a local commission dealing with discrimination, or any other protected class status.

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