Customer Support & Social Media Specialist

We're on the hunt for a versatile Customer Experience & Social Media Specialist to enhance our Client Experience Team. The ideal candidate will possess a knack for handling customer support inquiries, managing social media presence, and creating engaging video content. This role is pivotal in ensuring our clients receive timely and effective support, fostering a vibrant online community, and engaging our audience through creative video content on platforms like TikTok.

• Customer Support Management:
  • Efficiently manage the customer support inbox, addressing inquiries related to orders, account logins, refunds, and other customer concerns.
  • Ensure all customer interactions are handled promptly and with a high level of professionalism and empathy.
  • Work closely with other teams to resolve customer issues and improve the overall customer experience.
• Social Media Management:
  • Develop and manage our presence on social media platforms including Instagram, Facebook, and TikTok, aligning with our brand's voice and marketing goals.
  • Engage with our community by responding to comments, messages, and engaging in conversations to foster a positive online environment.
  • Collaborate with the Marketing team to create and schedule regular content that resonates with our audience and drives engagement.
• Video Content Creation:
  • Create compelling and engaging video content for TikTok and other social media platforms using simple video editing apps.
  • Stay abreast of trends and best practices in video content on social media, applying these insights to our content strategy.
  • Measure and analyze the performance of video content, using insights to guide future content creation efforts.

• Bachelor's degree in Marketing, Communication, or a related field is preferred.
• Proven experience in customer service, social media management, and video content creation.
• Excellent communication skills, both written and verbal.
• Creative mindset with a strong understanding of social media trends and content that engages a diverse audience.
• Proficiency in using simple video creation apps and social media management tools.
• Ability to work independently and as part of a remote team.

• Competitive salary package
• Remote work opportunity
• Australian Timezone shift, weekends off!
• Professional growth and development opportunities
• Work in a supportive and dynamic team environment