Customer Support Specialist
Job Description
Customer Support SpecialistĀ
Operations
At AffiniPay, delivering great customer experiences is one of our core values, and we are committed to making every single interaction with our customers count.Ā These shared values are why we have earned a Net Promoter Score of 72, which is only achieved by the very best companies in the US.Ā Ā
Our Customer Support Team plays a vital role in our productsā glowing reviews and high NPS score.Ā We only look for those that share our passion for surprisingly great customer experiences, and if you are one of those people, we want to speak with you!Ā AffiniPay is looking for a motivated problem solver to join our award-winning Customer Support Team. As a Customer Support Specialist, you will be responsible for ensuring every AffiniPay customer receives consistent and reliable service and support through every interaction. Our ideal candidate has excellent interpersonal skills and is analytically minded, detail-oriented and skilled at solving problems and explaining sophisticated issues.Ā
Your day to day:
Operations
At AffiniPay, delivering great customer experiences is one of our core values, and we are committed to making every single interaction with our customers count.Ā These shared values are why we have earned a Net Promoter Score of 72, which is only achieved by the very best companies in the US.Ā Ā
Our Customer Support Team plays a vital role in our productsā glowing reviews and high NPS score.Ā We only look for those that share our passion for surprisingly great customer experiences, and if you are one of those people, we want to speak with you!Ā AffiniPay is looking for a motivated problem solver to join our award-winning Customer Support Team. As a Customer Support Specialist, you will be responsible for ensuring every AffiniPay customer receives consistent and reliable service and support through every interaction. Our ideal candidate has excellent interpersonal skills and is analytically minded, detail-oriented and skilled at solving problems and explaining sophisticated issues.Ā
Your day to day:
- Answer customer support calls and provide product troubleshooting and support
- Timely response to customer support inquiries via email, phone, and support ticketing system
- Ensure customers receive consistent and reliable service and support during every interaction
- Stay informed and knowledgeable regarding new product releases
- Document found issues and steps to reproduce
- Investigate issues reported by customers
- Educate our customers on how to use AffiniPay/LawPay/CPACharge/ClientPay products
What we are looking for:
- Bachelorās degree or equivalent experience
- 2+ years experience in a customer support role
- Must have excellent interpersonal and professional communication skills; both written and verbal. Must be friendly, clear, and a strong speaker.
- Maintain a high level of professionalism, integrity, and ethics
- Excellent time management and communication skills
- Works well in a team setting
- Reacts positively to difficult situations
- Knowledge of Windows, PowerPoint, Word, Excel, or similar programs required
- Answer inbound support calls daily
- This position will be a hybrid remote/in office role, and must be local to Austin
Ā
Affini-Perks! We've got you covered...
100% paid medical, dental, vision, disability insurance plans
Open PTO plan (paid time off)
401K with automatic 5% company contribution
Competitive bonus plan with anniversary rate step-up
Company equity option plan
Hybrid work environment with remote work set-up
Paid parental leave
Open PTO plan (paid time off)
401K with automatic 5% company contribution
Competitive bonus plan with anniversary rate step-up
Company equity option plan
Hybrid work environment with remote work set-up
Paid parental leave
AffiniHealth wellness program
$1,000 annual charitable contribution match
$1,000 annual charitable contribution match
AffiniPayU learning and development
AffiniPals mentoring program
AffiniSwag! (think fun branded merch)
Fun company events - in person/remote and everything in between
All the benefits of a startup culture without the downsides
The chance to be a vital team member of one of Austin's fastest-growing companies and ABJ Best Places to Work!
AffiniSwag! (think fun branded merch)
Fun company events - in person/remote and everything in between
All the benefits of a startup culture without the downsides
The chance to be a vital team member of one of Austin's fastest-growing companies and ABJ Best Places to Work!
Ā
About AffiniPay
AffiniPay is the market leader in professional services technology serving legal, accounting, architectural, engineering and construction firms. AffiniPay has been recognized as one of Inc. 5000ās fastest growing companies for 10 years in a row.AffiniPay recently announced the acquisition of MyCase, a leading provider of Law Practice Management (āLPMā) software. As one company and one team, AffiniPay will be able to more holistically serve our customers, to innovate faster across FinTech and LPM software, and to win in our core market. With this exciting merger, weāre bringing together the best online payment solution with the best legal practice management software, further advancing our ability to transform lives through game-changing technology. We are now the largest legal tech company in the industry and the only firm with world-class vertical-specific payments and LPM.
AffiniPay is the market leader in professional services technology serving legal, accounting, architectural, engineering and construction firms. AffiniPay has been recognized as one of Inc. 5000ās fastest growing companies for 10 years in a row.AffiniPay recently announced the acquisition of MyCase, a leading provider of Law Practice Management (āLPMā) software. As one company and one team, AffiniPay will be able to more holistically serve our customers, to innovate faster across FinTech and LPM software, and to win in our core market. With this exciting merger, weāre bringing together the best online payment solution with the best legal practice management software, further advancing our ability to transform lives through game-changing technology. We are now the largest legal tech company in the industry and the only firm with world-class vertical-specific payments and LPM.
Ā
AffiniPayās Commitment to Diversity and Inclusion Efforts:
AffiniLIFE (Learning and Inclusion For Everyone) is focused on Awareness, Community, Transparency, Diversity and Inclusion. We recognize that innovation occurs with a strong team of people who are diverse in background, personality, talent and ideas. We are committed to creating a welcoming and transparent environment for all that embraces those differences through education, equal access to opportunities and information, inclusionary programs, and community outreach. Itās not just AffiniPay, itās AffiniLIFE!
AffiniLIFE (Learning and Inclusion For Everyone) is focused on Awareness, Community, Transparency, Diversity and Inclusion. We recognize that innovation occurs with a strong team of people who are diverse in background, personality, talent and ideas. We are committed to creating a welcoming and transparent environment for all that embraces those differences through education, equal access to opportunities and information, inclusionary programs, and community outreach. Itās not just AffiniPay, itās AffiniLIFE!
Ā
AffiniPay is proud to be an Equal Opportunity Employer.
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Date Posted
09/03/2022
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