Customer Support Specialist

VIP is looking for an entry-level Customer Support Specialist to join our support team.  The successful candidate must enjoy working with others, be a fast learner, and enjoy a fast-paced environment.  We are looking for an enthusiastic individual who will be committed to customer satisfaction.   

Position Type: Full Time, Hybrid - will be required to report to our office in Colchester, VT

Primary Responsibilities:

• Work directly with customers either by phone, chat, email or video call
• Respond promptly to customer inquiries in a professional manner
• Handle and resolve customer issues by obtaining and evaluating all relevant information 
• Direct requests and unresolved issues to the designated resource
• Serve as liaison between the customer and various departments
• Keep records of customer interactions and transactions in help desk ticketing system
• Record details of inquiries, comments and issues as well as the details of actions taken
• Follow up on customer interactions to ensure their satisfaction in the resolution

Requirements: We are looking for someone with the following skills & strengths. We'll train you on the rest!

• Excellent communication skills - verbal & written
• Attention to detail and accuracy
• Able to maintain data confidentiality
• Reliable & dependable
• Able to multitask under pressure

Benefits Include:

• Health Insurance
• Vision and Dental Expense Reimbursement
• ESOP (Employee Stock Ownership Plan)
• 401k and Profit Sharing
• Life and Disability Insurance
• Health Savings and Flexible Spending Accounts
• Paid Parental Leave
• On-site Child Care Center (VT)
• On-site Fitness Center (VT)
• On-site Health Clinic (VT) 
• Discounted Gym Memberships
• Combined Time Off and Floating Holidays
• Flex and Hybrid Schedules 

All full time job offers are contingent upon passing a pre-employment drug screening and background check.