Customer Support Specialist

About the Role: We are seeking experienced customer support specialists with a focus on providing high-quality service to Enterprise-level Customers (Healthcare Facilities) . You’ll be responsible for owning and resolving issues raised by these clients ensuring that they receive prompt tailored solutions that meet their specific needs.

Key Responsibilities:

• Manage and resolve escalated queries from business customers via phone chat and email.

• Collaborate with internal teams (e.g. legal billing operations etc.) to solve complex customer issues and ensure timely resolution.

• Ensure all customer interactions are tracked and issues are resolved within established service-level agreements (SLAs).

• Provide professional empathetic service to enterprise clients particularly during high-stakes situations.

Skills and Experience:

• 3-4+ years of experience providing specialized customer support B2B preferred ideally within a SaaS or enterprise software environment.

• Proven experience managing escalations and maintaining strong relationships with business customers.

• Experience working towards High CSAT (>90%) and QA scores in B2B environments.

• Ability to handle an average of 30+ calls and 15+ emails daily with a focus on resolution and customer satisfaction.

• Familiarity with SLA management and complex customer issue resolution.

Why Work at CBH?

• Join a fast-paced innovative startup unicorn that is making a difference in the lives of tens of thousands of customers.

• Work remotely with a diverse team from around the world.

• Access opportunities for personal and professional growth with support to develop new skills and explore different areas of the business.

System Requirements:

• A reliable laptop/desktop (no Chromebooks or Linux OS).

• Minimum 20 Mbps wired internet connection.

• Wired headset.

• Quiet distraction-free working environment.

• Stable power and internet connectivity.

If you're excited to provide excellent customer service and thrive in a fast-paced environment we encourage you to apply today!