Customer Support Specialist

Enumerate is looking for a Customer Support Specialist to join our team! 

Are you someone who loves being the go-to for questions or needs of customers? Do you get excited about supporting a simple, expert, and powerful software solution? 

Our team handles email and phone-based tickets, all tracked in the support desk system. We are a unique blend of technology and accounting, and we have the support structure to teach the right customer service professional from the ground up. You will learn about property management, HOAs, a top performing accounting software, and much more! 

This is a full-time hourly role, joining a supportive and collaborative teams in our Clearwater, Florida or Knoxville, TN offices, while also being hybrid eligible. Salary range is 40-50k, depending on experience.
 

Who will love this job

• Someone who is a customer service trail blazer 

• Someone who loves learning and explaining complex systems

• Someone who loves a variety of situations and making people’s lives easier 

What you’ll do 

• Provide prompt, high-quality support.

• Answering customer questions in a timely and accurate manner via phone or Zendesk ticketing system. 

• Giving solutions advice and guiding customers through the features and functions of a product. 

• Uses excellent communication skills to deal with difficult situations and finds effective solutions to customer inquiries.

• Keeping a good working relationship with customers. 

• Working in collaboration with other staff members to ensure that all company rules and regulations are consistently followed. 

• Assessing customers and communicating their feedback on the products with peers and leadership. 

• Ensuring appropriate customer follow-up to ensure that their technical problems are resolved. 

• Other duties as assigned.

You should have 

• Required: 2 years experience in a contact center environment 

• Preferred: proficiency in Microsoft Office and ZenDesk 

• Preferred: experience with accounting and/or property management terminology

• Excellent interpersonal and communication skills, both written and verbal, while also being proficient in de-escalation techniques

• Proven multitasker able to work in an omnichannel environment 

• Independent problem solver, a mindset for troubleshooting

• Able to work in the US without sponsorship