Customer Support Specialist

We're excited to welcome a Customer Support Specialist to Veriff.  You will be helping users get the most out of Veriff by providing them tips, solutions, and guidance. To be successful, you should be an excellent communicator who earns our clients’ trust by understanding their problems and resolving them with grace.

You’ll help us protect honest people online by:

• Responding to clients’ technical and general queries on all support channels quickly and professionally
• Working closely with Technical Support Team to be able to find fixes for reported bugs 
• Analyzing clients’ issues and feedback to be able to suggest improvements to our clients and keep our Knowledge Base up to date
• Discussing customer issues and feedback with various teams in order to improve the product 

You are the right future Veriffian for the job if you:

• Are patient and professional when handling challenging cases
• Are proactive and always find processes that could be improved
• Are solution-oriented
• Have excellent written and verbal communication skills 
• Can work independently and collaboratively in a team
• Are trilingual in English, Spanish, and Portuguese

Location:

Sao Paolo, Brazil (onsite)

Why Veriff?

We are the preferred identity verification platform partner for the world’s most innovative growth-driven organizations helping conveniently verify and safeguard users anywhere in the world. We support the broadest number of identity documents from nearly every country and territory in the world - and this is continually increasing! With a diverse team and offices in the United States, United Kingdom, Spain, and Estonia, as well as robust backing and funding from investors including Accel, Alkeon, IVP, Tiger Capital, and Y Combinator, we’re dedicated to helping businesses and individuals build a safer and more secure world. We strive to be the benchmark for trust online, and we take pride in being a positive force. 

When you join Team Veriff, we offer you the opportunity to have a real impact and advance your career, while looking after you along the way with a range of benefits designed with you in mind. Some of our favorites include...

• Extra recharge days per year on top of your annual vacation days
• Stock options that ensure you share in our success
• Learning and Development and Health & Sports budgets that you are free to tailor to your own needs
• Four weeks of fully paid sabbatical leave after reaching your 5th work anniversary

 We are an Equal Opportunities employer committed to a diverse and representative team. Different opinions, perspectives and personalities push us forward. We want to hear from people who are passionate about their work and align with our values. Regardless of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability. We also know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates - so rest assured, whoever you are, we want to hear from you!

Please be informed that in the final stage of the recruitment process we may request you to go through identity verification. For more information, please see Recruitment Privacy Policy.