Customer support specialist

Mayfair is building out its customer support team. Ideal candidates are problem solvers with experience in providing customer support in financial products. This is a unique opportunity to help build a customer service culture from the ground up, so leadership experience in customer service settings is a plus. 

Your responsibilities will include: 

• Delivering world-class customer service that delights users by capably responding to inquiries and concerns over phone, chat, and email
• Documenting customer information with precision and confidentiality
• Building meaningful relationships and providing personalized service with customers through deep understanding of their businesses and needs
• Enabling our customers to get the most from our online platform and product
• Meeting and exceeding quality and productivity goals while complying with all regulatory requirements
• Managing other related activities, such as complaints and escalations
• Identifying and driving improvements to internal processes, measurement tools, and customer service culture

You may be a good fit if you: 

• Have a bachelor's degree or at least three years of experience in a relevant industry (e.g., banking, investment)
• Are a relationship builder with a passion for delivering exceptional service
• Have excellent verbal, written, and interpersonal communication skills
• Have strong customer service skills and the ability to de-escalate situations
• Are self-confident, optimistic, and supportive in a team environment
• Are critical, analytical, and enjoy thinking two steps ahead when problem solving
• Possess exceptional time management, organizational, and active listening skills

You might also:

• Have a background in banking or investment/a familiarity with banking and investment principles
• Have experience working with business owners/founders of companies