Customer Support Specialist

Company Description

We are an established ecommerce-based business based out of the US. We are looking to hire resources capable of making positive and effective contribution to aid the growth of our business.

Job Description

As part of our Customer Service team, you will be required to:

• Interact with customers based out of US via phone and/or written form of communication to answer their queries or comply with their requests
• Accept their orders for auto parts and properly input order details in our system
• Resolve any issues reported by the customers in a timely manner
• Maintaining effective communication with customers either to increase sales, resolve their issues, minimizing their dissatisfaction in a difficult situation, etc.
• Follow up with customers to maintain maximum possible turnover of our inventory
• Prepare necessary reports as instructed by the supervising officer

Qualifications

The successful candidate MUST have the following qualifications and attributes:

• Strong fluency in spoken and written English (O & A-Level background preferred)
• Ability to build a good rapport with customers by means of effective communication via oral or written format
• High problem solving aptitude
• Dedication toward delivering high quality customer service
• Ability to operate or use Microsoft Office tools like Word, Excel, etc.
• Previous experience in similar field will be preferred but not mandatory
• Bachelor degree or higher in any discipline is a plus but not mandatory

Additional Information

The candidates with the following profiles can apply for this job position:

1. MUST be willing to work night shifts (9 AM to 5:30 PM US Eastern Time)
2. Students (no degree or job experience required as hands-on training will be provided)
3. Willing to work hard and learn fast to make positive contribution to the business
4. Willing to uphold and maintain high level of professionalism (arriving on time, executing instructions diligently, working as a team, etc.)

The successful candidate will enjoy the following benefits in this job position:

1. Hands-on training will be provided
2. Huge potential for future growth opportunities
3. Meal(s) during working hours will be provided
4. Competitive salary and festival bonus(es)