Customer Support Specialist

Company Description

Founded in 2012, MindMaze is a global leader in brain technology and digital neurotherapeutics solutions for brain health and recovery. Its mission is to accelerate the brain’s ability to recover, learn and adapt. The company has two core divisions – Healthcare and Labs – working collaboratively at the intersection of neuroscience, bio-sensing, engineering, mixed reality and artificial intelligence. MindMaze Healthcare is advancing a universal platform for brain health with breakthrough solutions to some of the world’s most challenging problems in neurology, including stroke, Parkinson’s disease and Alzheimer’s disease. MindMaze Labs, the company’s R&D innovation hub, is focused on the future of human computing – working across multiple industries to innovate and build the next generation of human-machine interfaces. 

For more information, please visit www.mindmaze.com.

Job Description

• Supporting customers through an email ticketing system and phone calls
• Resolving customers' complaints and queries
• Providing detailed information to customers about the products and services
• Maintaining records of each phone Call/Email in the respective tools like Salesforce/Freshcaller for future reference
• Offering exceptional customer service and satisfaction
• Following up with customers for any further information
• Taking feedback from the customers
• Responsible for helping to maintain the FAQ list, used internally and externally
• Maintaining a healthy relationship with the clients
• Adhering to the company’s rules and regulations

Qualifications

• Minimum 2 years of experience in customer service within the IT domain
• Experience with customer-facing direct calls, a plus if experience interacting with Outpatients or elderly people
• Familiar with CRM tools (Salesforce)
• Excellent interpersonal skills: You are patient and empathetic
• Excellent level of English in speaking and writing
• Flexibility: The position requires evening and night shift hours