Customer Support Specialist

Description

In this multi-disciplinary role, your mission is to ensure the best possible customer experience. You do
this while managing the on-time delivery of the customer orders and supporting or directly responsible
for activities such as: demand management, logistics, export & documentation, technical support,
quoting, reversed logistics and product quality related questions. You will operate in a multi-functional
team that actively supports a range of customers and the related commercial activities in multiple
countries. This position has the ability for full time and part time options.
General responsibilities• From start to delivery lead order management activities, including lead times, product pricing and
costs• End to end customer inquiry follow up, such as:
o Inventory levels
o Transport prices
o Product prices
o Product configurations
o Compose quotes for specific customer needs and configurations.
o Lead demand management input.
o Process and cost optimization Logistics.
o Export documentation for non-EU shipments.
o Documentation for test initiation for Software & Hardware.
o Quality and stock RMA• Support business reporting needs customers and sales team• Be subject matter expert as Super user for assigned product families

Qualifications• 3+ years of customer service, order management, and/or account management experience.• Experience with strong focus on customer, proactive approach to order management• Exposed to B2B or enterprise customers.• Exposed to (international) physical logistics• Strong communication skills.• Export and documentation knowledge is a plus• Strong analytical skills• MBO, bachelor education level