Customer Support Specialist

Snap! Raise is looking for a stellar remote Customer Support Specialist to join our Internal Operations team. This is a critical role at Snap as our support team is the face of our business responsible for delivering an excellent experience for anyone interacting with our platform.  Daily tasks include answering incoming phone calls, resolving incoming issues via email or phone, and proactively engaging users when issues arise.  Candidates will be working to provide best-in-class support for organization leaders, donors, and Snap Employees. 

A successful candidate is self-motivated, dependable, well-organized, and adaptable with strong written and verbal communication skills and the ability to balance multiple projects. A “can-do” attitude is required, and the individual must thrive in a fast-paced, energetic work environment. Applicants must be comfortable and confident on the phone while able to think quickly under pressure.

This is an hourly full-time, remote position.  Our Customer Support line is currently open 7:00 AM - 7:00 PM CST. We are looking for candidates who fit either the 6:00 AM-2:30 PM CST shift, or the 8AM-4:30 PM PST shift. We are open to any location in the continental United States as long as the candidate is willing to work within the hours defined above. There is a growth opportunity within our company, and this is a great starting point for a recent graduate!

Responsibilities: 

• Reactively resolve customer issues in a timely manner
• Proactively reach out to customers when issues are identified
• Tag and catalog issues appropriately utilizing our internal ticketing tool
• Gather feedback directly from customers and surface to appropriate internal constituents as needed

What we are looking for in you:

• High School Diploma required
• Actively pursuing or Bachelor’s Degree Preferred
• Experience in Customer Service
• Strong Communication Skills
• Positive Attitude
• Comfortable in working from home and achieving all Service-Level Agreements
• Fast Learner – eager to take initiative
• Hard Working and Determined

 
Snap Raise is proud to offer the following benefits:    

• Medical, Dental, Vision     

• 401K with a 4% match from the company     

• 12 paid holidays    

• Flex Birthday day off    

• Monthly Wellness Classes (virtually!)