Customer Support Specialist

Company Description

Montu is one of Australia's leading health tech businesses and a leader in alternative health services. With operations in Australia and Europe, we take a technology-first approach to reshaping the landscape for suppliers, practitioners, pharmacies and patients.

Montu operates a fully integrated, end-to-end ecosystem of healthcare companies that touches every part of the alternative health experience, from patient care through to pharmacy dispensing, clinical education, product development, wholesale distribution and more. 

Our brands include Alternaleaf, UMeds, Leafio and Saged. Recognised by the Deloitte Fast 50 as the fastest growing tech company in Australia for two years running – with revenue growth of over 26,000% and 9,000% – Montu is now the largest business of its kind outside North America. More recently, we were also ranked #1 Start Up on LinkedIn for 2024!

Job Description

The Customer Support Specialist handles both inbound and outbound communications via phone and email and provides daily team support to ensure the smooth flow of inquiries and complaints within the Commercial and New Business team.

Your responsibilities include:

• Be the friendly voice and problem-solving guru for our clients
• Juggle phone calls, emails, and teamwork like a pro
• Transform complaints into opportunities for customer delight
• Coordinate with suppliers to ensure medications reach patients on time
• Become a product and service expert, ready to tackle any challenge
• Review and approve orders, coordinate with suppliers to support timely dispatch of patient medication, maintain meticulous attention to detail.
• Record interactions in Zendesk, our CRM, and spreadsheets as required for some processes.

🚀 Why You'll Love It:

• Make a real difference in people's lives every day
• Work in a fast-paced, innovative environment
• Contribute to improving our processes and services
• Grow your skills with ongoing training and development

Qualifications

• 3+ years demonstrated experience in a similar customer-facing role, where autonomy, problem solving and attention to detail were demonstrated.
• You will possess experience in remote work, demonstrating a strong self-starter attitude and a solid work ethic.
• A track record of customer service excellence
• Ninja-level problem-solving skills
• A voice that can charm and calm even the toughest customers
• Tech-savvy attitude with G-Suite proficiency

Additional Information

You’ll be joining a highly motivated, agile team where your ideas and work will directly influence the direction and progress of an expanding global company in a hyper-growth phase. We pride ourselves on our collaborative and driven culture and offer opportunities for advancement to high achievers.

Other benefits include:

• Gaining access to SAGED courses and more through the Greenhouse learning platform, fostering continuous growth and development.
• Enjoying discounts with over 450 retailers through our Reward and Recognition platform.
• The freedom of a full-time, work-from-home role.
• Access to co-working spaces in Sydney, Melbourne, Brisbane, and select regional cities.
• Mental health support through our wellbeing platform, Unmind.
• A private health insurance discount through Medibank.
• Up to 8 weeks of paid parental leave.
• Swag kits to celebrate key milestones in your journey with us.
• Enhancing your home office with our ergonomic equipment reimbursement benefit.
• Being part of one of the fastest-growing industries in Australia, improving the lives of hundreds of thousands of patients.

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We are committed to facilitating a barrier-free recruitment process and work environment. If you require any accommodations, we welcome you to let us know so we can work with you to participate fully in our recruitment experience.