Customer Support Specialist

• Process customer orders for ingredient products, address questions, resolve issues, and respond to inquiries
• Ensure the accuracy of order data and act as the expert for the order processing flow (system and processes). Compute mathematical calculations related to order processing, delivery times, and freight as necessary
• Maintain up to date files according to the standard operating procedure. Ensure copies of orders and return orders are given to appropriate partners
• Ensure all customer complaints are tracked according to department and company procedures
• Develop and maintain an understanding of Ingredion’s products in your area of responsibility in order to provide valuable information to the customer
• Seek to purposefully identify issues, consider alternative solutions, and take corrective action to resolve problems. Provide support/service to the client as well as communicating status to all parties involved
• Utilize company databases to ensure procedures are followed, provide accurate information, and update documents as necessary
• Prioritize tasks accurately and in a timely manner
• Collaborate with and support team members. Participate in group problem solving and team activities
• Serve as a liaison between external customers and internal functions to ensure customer satisfaction
• Recommend and implement process improvement

Relocation Available:

No