Customer Support Specialist, AMI

Job Description

Customer Support Specialist, AMI

Vivint is the #1 Home Automation & Security Company in the Nation. Our Account Management Innovation (AMI) team continues to grow. We are looking for high potential and quality individuals to join Vivint's front-line ranks on Vivint's primary growth engine. Our team is obsessed with our proven B2C process to ensure protection and peace of mind to all customers and homeowners nationwide.

If you are a clear communicator and goal-driven, then join our award-winning department.

A DAY IN THE LIFE:

Our Support Specialists receive inbound calls from new customers and provides world-class customer service. Every customer call is handled with excitement and the intent to go above and beyond. To ensure the customer has a smooth, positive transition from the point of sale to installing their equipment.

Working in this fast-paced position will provide insight into the sales process. Vivint systems and provide valuable communication skills that will help you succeed in any work setting.

WHAT WE OFFER:

• Full-time employment
• $15.00/hr plus Weekly Performance Bonuses
• Paid training
• Full benefits package including medical, dental, vision, and 401(k)
• 10 PTO days and paid holidays
• Career development and leadership opportunities
• Varity of schedules available, the department is open seven days a week, 6:00 am - 11:00 pm MST

EXPECTATIONS FOR SUCCESS:

• Those who excel adapt to new situations, handle change and balance multiple demands.
• We win together! Support Specialists are committed to their performance. They demonstrate a competitive and collaborative attitude to meet the team and department goals.
• Our Support Specialists strive to develop a growth mindset. They are coachable and willing to learn and apply feedback to their professional and personal goals.
• Support Specialists take accountability and exhibit resilience to succeed on a competitive sales floor.

MINIMUM QUALIFICATION:

• High school degree or GED equivalent
• Ability to work on-site at our Provo location
• Ability to work designated shift full-time
• Proficient with essential computer functions and the ability to utilize software, databases, scripts, and other tools appropriately
• Ability to pass a background check and receive an Alarm License upon offer

#insidesales #VNIS1 #ZR #CB

If you are an active Vivint employee, please apply through Workday by searching "Find Jobs".