Customer Support Specialist – AR

$45,000 + VIP Bonus

The Customer Support Representative is responsible for providing triage services on all inbound Customer billing and collection queries, as well as generating and assigning Customer follow-up tasks and escalations.

Core Requirements and Responsibilities:

Essential job functions included but are not limited to the following:

· Provides a best effort to answer or resolve a Customer query or issue on the first contact

· Provides clear and concise documentation on Customer reported issues, and subsequent resolution

· Responsible for escalation of unresolved issues to AR Billing Services as required via Salesforce Case

· Responsible for providing payment options to Customers when needed

· Provides invoices/invoicing information to both external and internal Customers

· Working, owning, and resolving AR cases in Salesforce

· Getting customers to sign up for our MyVertafore payment portal

· Completes other duties as assigned by manager