Customer Support Specialist - Argentina

ABOUT US 

• Uncommon Goods offers an ever-changing assortment of original, creative gifts. We partner with independent makers and small businesses to offer our customers an assortment of items that they love to surprise loved ones with (and treat themselves, too)! 
• We are built on better business practices and committed to having a positive impact on people and the planet. Learn more here. 
• The best part of Uncommon Goods is us—our team. We've been around for over 25 years because of all the wonderful people who make UG the one-of-a-kind company it is. 

Learn more about our products, B Corp certification, guiding principles, Better to Give program, and team members you might be working with. Hear about Uncommon Goods from our Founder and CEO.

Job Type: This is a temporary / contractor position; the selected candidates will work as independent contractors. This role offers the flexibility of remote work, allowing you to manage your time effectively.

Location: Remote in Argentina - Applicants must have a dedicated, quiet workspace that is sound-managed and their own computer, high-speed internet, headset, desk, and chair.

Duration: dependent on start date, ending on or around December 22, with the potential for extension based on performance and business needs.

Shifts: Shifts will occur between 9 AM and 11 PM, Mon – Fri, and between 9 AM and 9 PM, Sat & Sun, US EST.

Hours will be scheduled according to business requirements, ranging from 20 to 40 hours per week.

Wage: Hourly wage of $7 USD per hour

RESPONSIBILITIES:

• Provide exceptional customer service in the English language via phone, email, and chat to US-based and international customers.
• Advocate for customers by ensuring conscientious and respectful interactions.
• Efficiently identify and address customer issues with practical solutions.
• Process orders and provide detailed product/service information.
• Follow up on outstanding matters and offer additional assistance where necessary.
• Demonstrate a strong interest in product quality and brand alignment.
• Exhibit independence, motivation, and a strong work ethic thriving with minimal supervision.
• Adaptability to changing environments and a willingness to learn new skills.
• Collaborate effectively with U.S.-based team members.
• Maintain accurate records of customer interactions and transactions.
• Stay informed about product knowledge and company policies.
• Proactively suggest improvements to enhance customer satisfaction.

SKILLS & QUALIFICATIONS: 

• Strong written and verbal English communication skills; additional languages are not required.
• Prefer prior experience in customer service.
• Must have flexible availability, including weekends, with full-time availability preferred.
• 100% remote position; applicants must have a dedicated, quiet workspace that is sound-managed.
• Must provide their own computer, high-speed internet, headset, desk, and chair.
• We require cameras to be on for all training, development, and coaching sessions.
• Proficiency in using customer service software, CRM systems, and tools.
• Ability to handle stressful situations with patience and professionalism.
• Strong problem-solving skills and the ability to think on your feet. 

BENEFITS: 

• Opportunity to work with a dynamic, U.S.-based team.
• Gain experience in a fast-paced, customer-focused environment.
• Potential for contract extension based on performance. 

IMPORTANT NOTES: 

• This is a contractor position, not an employee role. Contractors are responsible for managing their own taxes and benefits.
• As an independent contractor, you are not eligible for employee benefits, but you gain flexibility and the opportunity to work remotely. 

APPLICATION PROCESS: 

• Interested applicants should submit their resume detailing their relevant experience.
• Shortlisted candidates will be contacted for online assessments and a virtual interview. 

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UncommonGoods is an Equal Employment Opportunity Employer