Customer Support Specialist (Bilingual in French and English)

Role Details
Support Channels: Omnichannel (Voice,Email and Chat Support)
Experience Required: 2 Years Relevant Experience
Work schedule: TBD
Work type and Location: Capetown, South Africa or Bucharest, Romania(Work From Home)
Expected start date: TBD
The Role
We are seeking a French-English Bilingual Customer Service Representative to join our team. The ideal candidate will be fluent in both French and English, possess excellent communication skills, and be committed to delivering exceptional customer service. As a CSR, you will be responsible for addressing customer inquiries, resolving issues, and ensuring customer satisfaction through multiple communication channels.
What You'll Do:

• Respond to customer inquiries via phone, email, and live chat in both French and English.
• Resolve customer issues efficiently and effectively, ensuring a high level of customer satisfaction.
• Provide information about products, services, and policies to customers.
• Assist customers with order placements, returns, and tracking.
• Maintain accurate customer records and update information as needed.
• Collaborate with other departments to resolve complex customer issues.
• Identify and escalate priority issues to the appropriate team or supervisor.
• Follow up with customers to ensure their issues are resolved satisfactorily.
• Participate in training sessions to stay updated on products, services, and policies.
• Adhere to company policies and procedures in all interactions.

What We Expect From You:

• Fluency in both French and English, with excellent verbal and written communication skills in both languages.
• Previous customer service experience is a must.
• Strong problem-solving skills and the ability to think on your feet.
• Proficient in using customer service software, CRM systems, and Microsoft Office Suite.
• Ability to handle high-pressure situations and manage multiple tasks simultaneously.
• Excellent organizational skills and attention to detail.
• Strong interpersonal skills and the ability to work well in a team environment.
• Availability to work flexible hours, including evenings, weekends, and holidays as needed.

What You'll Get In Return:

• Competitive salary
• Health, dental, and vision insurance
• Paid time off and holiday pay
• Opportunities for career growth and development
• Employee discounts on products and services

Company Culture Is At Our Core
Our core values bring intention to our work and set the tone for our culture. From the partners we serve to the associates who work with us, we share a set of core values that guide our actions.

• Care for others - Cooperate, empathize, and seek opportunities to put each other first.
• Embrace growth - Expand your mind by taking calculated risks, developing your skills, and staying open to change
• Manifest trust - Trust is the bond that allows us to work at our highest levels, as members of a team, in a unified direction. It is continuously earned by delivering on our commitments.
• Take ownership - Doing the right thing should come naturally.
• Be humble - Seek guidance, receive feedback, ask questions, and listen to your colleagues

PartnerHero is proud to be an equal-opportunity workplace. We value diversity, inclusion, equity, and belonging and these pillars are at the heart of how we work together. We are committed to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other applicable legally protected characteristics in the location in which the candidate is applying. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. 

We are committed to the inclusion of all individuals and will make reasonable accommodations for qualified individuals with disabilities in our job application process. If you require assistance or accommodations to participate in the job application or interview process, please contact [email protected].