Customer Support Specialist - Brazil

360dialog is the leading global solution provider in the WhatsApp Business Ecosystem. 

We are not only the Nr. 1 access provider, bringing the WhatsApp channel to more than 800 software solutions worldwide (serving more than 4 *10⁴ Clients). 360dialog is also pioneering and leading the Performance Marketing domain on WhatsApp by providing the first independent data platform to the Messaging Ecosystem, serving thousands of advertising clients already globally.

At 360dialog, we believe that successful Business Messaging requires a performance-driven data approach and solutions.

360dialog is the leading global solution provider in the WhatsApp Business Ecosystem. 

We are not only the Nr. 1 access provider, bringing the WhatsApp channel to more than 800 software solutions worldwide (serving more than 4 *10⁴ Clients). 360dialog is also pioneering and leading the Performance Marketing domain on WhatsApp by providing the first independent measurement solution to the Messaging Ecosystem, serving thousands of advertising clients already globally. 

At 360dialog, we believe that successful Business Messaging requires a performance-driven data approach and solutions.

As a Customer Support Specialist - Brazil, you are expected to share your expertise with API users from Brazil and the world. We are looking for a digital native who is passionate about products and great customer service. By joining 360dialog’s CS Team, you will sign up for a roller-coaster ride in an emerging new market with exponential growth opportunities.

We’re now looking for outstandingly bright and passionate professionals who want to learn and get better every day to join our team and pursue our vision.

Your Role and Responsibilities

• Provide support to our customers using the company channels - tickets, chat, email and online meetings.
• Liaise with our L2 team to find solutions.
• Help troubleshoot our API and solve technical problems.
• Support our partners and clients navigate the WhatsApp API ecosystem.
• Communicate with Meta representatives.

Requirements

Your profile

• Digital native: you are comfortable with everything digital, tech, web, mobile
• 2+ years experience in a customer support or technical role
• 2+ years of experience working with APIs, debugging applications, checking logs and testing
• You identify problems and show initiative in finding simple solutions together with your team
• You are fluent (or C3+) in English
• You are a native speaker or fluent in Brazilian Portuguese
• You pay attention to detail and can structure your own day-to-day tasks
  

Bonus skills

• Programming experience
• Experience with WhatsApp Business API and/or META Developer Tools
• More languages are always welcome!

Your Mindset:

We highly value people who are dedicated to growing with us, who do not get paralysed by complex problems and focus on continuous improvements and achievements. 

We encourage you to think critically, solve problems creatively and choose to do what makes sense, always asking yourself what impact and value your actions and decisions have for the team and the company.

What matters to us is your independence and passionate commitment to software exploration. It's crucial that you possess the ability to manage yourself in a fully remote and global company and understand your own capabilities to work in an asynchronous way and at your optimal pace.

Benefits

Here’s an opportunity to shape a whole new industry in the conversational messaging business. You’ll be joining a team of experienced entrepreneurs running a bootstrapped company

• An innovative environment, where you will work with some of the best tech people on the planet
• Big opportunities to evolve and grow as part of the CS Academy
• Flexibility to chose your preferred location to work from, anywhere in the world (remote-only!)
• A competitive salary package in USD

360dialog is a Berlin (Germany) based tech company which has been selected by WhatsApp as one of only a few partners worldwide to exclusively provide access to and develop solutions on top of the WhatsApp Business API. As of today, we are providing our solutions for many major brands like IKEA, REWE, PepsiCo, Carrefour, KFC, Pizza Hut as well as over 40.000 customers worldwide.