Customer Support Specialist for voice account

Creatunity LLC, a rapidly growing marketing agency and e-commerce company, is seeking Customer Support Specialist for voice account to join our dynamic team.

Responsibilities

• Responding to inquiries and complaints from customers by voice calls.
• Providing prompt, courteous, and professional service to all clients
• Troubleshooting technical issues and escalating complex problems to the appropriate department
• Maintaining accurate records of all client interactions and transactions
• Working closely with other members of the customer support team to ensure that all issues are resolved in a timely and efficient manner
• Identifying opportunities to improve the customer experience and communicating these to the team

Requirements

• Knowledge of Filipino and English on Native Speaker level
• Bachelor's degree in a related field (e.g. business, marketing, communication)
• 2+ years of experience in a customer support role
• Excellent communication skills, both written and verbal
• Ability to work well under pressure in a fast-paced environment
• Strong problem-solving skills and attention to detail
• Experience using customer support software (e.g. Gorgias etc.)

Benefits

- Independent Contractor Agreement

- Quarterly Performance Bonus

- Monthly Performance Bonus

- Health Insurance Reimbursement

- WFH Upgrade Allowance

- 15 Days Paid Time-Off

- 6 Company Wide Holidays

- 6 Country Holidays

- 100% Fully Remote

- 9 AM-5 PM CST