Customer Support Specialist III - ES Division

Republic Services is a leader in Environmental Services, partnering with customers to create a more sustainable world.

We are Sustainability in Action - our promise to be environmentally responsible and to help our customers be environmentally responsible too.

Why choose Republic?

Joining Republic isn't just about taking on a new job, it's about making a commitment to create a more sustainable world together. Our people provide an essential service, serving and impacting customers, neighborhoods, and communities everywhere.

As a company, we are proud of our values and encourage those who share in our aspirations to join our team:

• We protect our colleagues and communities through safe practices everywhere, every day.
• We are committed to serving our customers and communities by going above and beyond to exceed expectations.
• We take action to improve neighborhoods and communities by being environmentally responsible and creating a more sustainable world.
• We are driven to deliver results in the right way.
• We encourage a human centered culture that honors the unique potential and dignity of every person.

This is a full-time, Monday - Friday, in-office position supporting the Environmental Solutions Transportation department.

Position Snapshot

Customer Service Specialists at US Ecology assist and support our customers and internal teams by coordinating services. They also process orders, prepare correspondence and fulfill customer needs. Our CSRs are counted on to coordinate the steady and courteous flow of internal and external communications, such as incoming/outgoing telephone and email messages.

Day in the Life

After grabbing your favorite morning beverage and booting up your computer, you can expect to:

• Review and prioritize your list of customer-related tasks for the day

• Answer employee questions via phone and email regarding their profiles, manifests or approval status

• Enter customer profile submittals in our internal system

• Collaborate with other departments or facilities to address any customer issues (i.e. Customer Service, Sales, etc.)

• Provide customer status updates to your management team

What you need to apply

• Two years of customer service experience

• Ability to pass pre-employment background checks and drug screening

• Moderate experience with MS Office Suite F

Rewarding Compensation and Benefits

Eligible employees can elect to participate in:• Comprehensive medical benefits coverage, dental plans and vision coverage.• Health care and dependent care spending accounts. • Short- and long-term disability.• Life insurance and accidental death & dismemberment insurance.• Employee and Family Assistance Program (EAP).• Employee discount programs.• Retirement plan with a generous company match.• Employee Stock Purchase Plan (ESPP).

The statements used herein are intended to describe the general nature and level of the work being performed by an employee in this position, and are not intended to be construed as an exhaustive list of responsibilities, duties and skills required by an incumbent so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the Company.

EEO STATEMENT:Republic Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, relationship or association with a protected veteran (spouses or other family members), genetic information, or any other characteristic protected by applicable law.