Customer Support Specialist (LATAM US experience encouraged)

Loop Support · Latin America Only

Company

Loop Support

Location

Latin America Only

Type

Full Time

Job Description

Time zones: EST (UTC -5) MST (UTC -7) ART (UTC -3) UTC -4 UTC -4:30 UTC -3 UTC -2

About Us:

At Loop Support we specialize in connecting businesses with exceptional customer support specialists. We believe in smart kind-hearted professionals who love to learn and grow. If you have a passion for helping others and enjoy solving problems we want to hear from you!


Responsibilities:
  • Respond to customer inquiries and complaints via phone email and chat.
  • Provide detailed information about products and services.
  • Troubleshoot and resolve product issues and concerns promptly.
  • Maintain a positive and professional attitude with all customer interactions.
  • Document customer interactions and solutions accurately.

Qualifications:
  • Excellent written and verbal communication skills in English and Spanish . (Required)
  • Stable internet connection and a reliable computer setup. (Required)
  • Based in LATAM (Required)
  • Not required but if you’ve ever worked lived or attended school in the US or Canada we’d love to hear from you!
  • Ability to work independently in a distraction-free home office.
  • A positive and professional attitude with a customer-first mindset.
  • Previous experience in customer support is a plus but not required.
  • Strong problem-solving skills and ability to think on your feet.
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Date Posted

11/18/2024

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