Customer Support Specialist

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Customer Support Specialist in United States.

This role is a key part of the customer success organization, focused on delivering high-quality support across multiple communication channels in a fast-paced, service-driven environment. You will act as a primary point of contact for customers, ensuring their inquiries are resolved quickly and accurately while maintaining a seamless experience throughout the order and service lifecycle. The position involves handling a high volume of daily interactions, requiring strong organization, resilience, and a customer-first mindset. You will collaborate closely with internal teams such as sales, logistics, and operations to resolve issues related to orders, billing, and shipments. This is a remote-friendly role that emphasizes efficiency, communication, and consistency in delivering excellent service. It is ideal for someone who thrives in structured, high-volume environments and enjoys solving problems while supporting customer satisfaction.

• Respond to customer inquiries via phone, email, and other channels, providing timely resolution of issues and service requests.
• Manage a high volume of inbound calls (60–80+ daily) while maintaining service quality and performance standards.
• Investigate and resolve customer issues related to orders, shipments, returns, credits, and billing discrepancies.
• Provide accurate information on company policies, pricing, products, and order status updates.
• Support order tracking, backlog management, and case documentation within CRM and ERP systems such as SAP.
• Maintain accurate and up-to-date customer records and interaction histories in internal systems.
• Collaborate with cross-functional teams to ensure smooth issue resolution and an optimal customer experience.
• Meet or exceed defined KPIs related to response time, resolution quality, and customer satisfaction.

Requirements:

• High school diploma or equivalent required; some college education preferred.
• 2+ years of B2B customer service experience or 3+ years in B2C customer support roles.
• Strong communication and interpersonal skills with a customer-first approach.
• Ability to manage high call volumes while remaining professional, efficient, and detail-oriented.
• Strong problem-solving and organizational skills in a fast-paced environment.
• Experience with SAP and CRM tools is preferred.
• Proficiency in Microsoft Office tools (Word, Excel, Outlook).
• Strong attention to detail and ability to multitask across systems and customer requests.
• Ability to work independently in a remote environment while collaborating effectively with teams.

Benefits:

• Competitive hourly pay ranging from $20.00 to $26.00 per hour, with bonus eligibility.
• Comprehensive medical, dental, and vision insurance coverage.
• Health savings, flexible spending, and dependent care account options.
• 401(k) retirement plan with company match.
• Paid time off, holidays, floating diversity day, and parental bonding leave.
• Life, AD&D, short-term and long-term disability insurance coverage.
• Employee assistance program and legal/identity theft protection benefits.
• Tuition reimbursement and strong internal career growth opportunities.
• Employee discounts and internal recognition programs.
• Fully remote work environment with flexibility and collaboration support.