Customer Support Specialist - Order Management Program

About the Role:

As an Customer Support Specialist / Order Management Processor, you will be a key member of the Global Order Management team, responsible for ensuring data accuracy within the system of record, Infor LN. Your role will involve managing order processing, maintaining accurate records, and interfacing with internal teams to support smooth order fulfillment and reporting processes. This is an opportunity to deliver exceptional service while improving workflows in a dynamic, collaborative environment.

What You'll Do:

• Process and manage non-shippable virtual product orders end-to-end.
• Validate purchase order details and process transactions accurately, adhering to established procedures and guidelines.
• Ensure timely and accurate updates to all outstanding sales orders in Infor LN, reflecting stock status and dispatch dates.
• Provide Commercial Invoices to facilitate international warranty shipments and customs clearance.
• Process approved ship and debit credits in accordance with legal contracts and departmental procedures.
• Create and align global SKUs within the product portfolio across systems and interfaces.
• Obtain and follow up on documentary proof of export for shipments to meet audit requirements.
• Perform general administrative tasks to maintain accurate and timely order processing records.
• Collaborate closely with the Order Management teams to ensure seamless communication and professional service delivery.

What We Expect From You:Experience & Skills:

• 0-1+ years of experience in Customer Service, Order Fulfillment, or related roles.
• Strong attention to detail with excellent organizational skills.
• Proficiency in Microsoft Office Suite, particularly Excel.
• Working knowledge of voicemail, email, web browsers, and related technologies.
• Familiarity with Salesforce and/or ERP systems is a plus.

Behavioral Skills:

• Customer-focused mindset with a passion for continuous improvement.
• Exceptional interpersonal, verbal, and written communication skills.
• Ability to thrive in a team environment while being proactive and self-directed.
• Strong conflict resolution and problem-solving skills.
• Empathy, adaptability, and a passion for creating exceptional customer experiences.

Technical Proficiency:

• Strong understanding of computer configurations and operating systems.
• Effective time management and procedural documentation skills.
• Metrics-driven with the ability to manage high volumes of customer interactions efficiently.

Additional Requirements:

• Uphold PartnerHero’s Core Values: Be Humble, Take Ownership, Embrace Growth, Manifest Trust, and Care for Others.
• Share customer insights to improve processes and customer experience.
• Identify areas for team improvement and contribute to department projects.
• Proven ability to work independently in a remote setting.