Customer Support Specialist (PA)

EnergyCAP is trusted by 10,000+ Energy and Sustainability professionals across the country to be their single source of truth for financial-grade, actionable data to better manage resources, reduce carbon, and drive savings. If you’re looking for a role that enables you to do what you do best while making the future more sustainable, this is the role for you!

Position type: Full-time, hourly and non-exempt

Location: The position is located in our Boalsburg, PA office. Employees are required to be in the office at least two days per week and may choose to work remotely or in the office the other days of the week. Travel is not expected but may be asked if the occasion warrants.

Key responsibilities:

• Daily, perform operational tasks and monitor processes to ensure timely processing of customer bills, resolving problems when necessary
• Lead customers through enrollment of their bills into CAPture Services offering
• Provide technical support via ticket system and telephone for CAPture Services offerings.
• Remain engaged with customers through resolution of ticket requests
• Relay data errors and issues to external processing partners via appropriate channels. Maintain efficient and professional working relationships with external processing partners
• Learn and utilize essential EnergyCAP Utility Management software tools and platforms used in the processing of utility data
• Utilize database queries and BI tools to gain actionable insights into CAPture Services processes in support of customer and internal staff requests
• Provide service experiences that exceed customer expectations 
• Help customers gain the knowledge they need to be self-sufficient
• Help the company retain customers/contracts by providing excellent service and building trusted relationships with customers and EnergyCAP, LLC staff
• Demonstrate commitment to continually learning EnergyCAP’s products and develop professionally to deliver value to customers at increasing levels of excellence

Required experience and skills:

• Experience serving customers and problem-solving (required)
• Experience with support ticket and incident management software (preferred)
• Experience with project management and related software (preferred)
• Experience using database query, scripting, and other programming languages (preferred)

Benefits:

• 100% company-paid health, dental, vision, life, and LTD insurance for yourself and dependents
• 401(k) with 3% company match
• Flexible Time Off
• Connectivity stipend
• Counseling and adoption grants
• Tuition assistance
• Professional coaching
• Emergenetics Development Program
• Customized employee success program
• Charitable contributions and matched employee giving program
• Community service hours
• Hybrid work environment

Pay range: $43,000 to $49,000/year, plus corporate bonus. Pay is commensurate on a variety of factors including the candidate’s experience, knowledge, skills and abilities.

About EnergyCAP:

EnergyCAP is the leading energy and sustainability ERP, empowering customers with full control and understanding of their energy and sustainability data to reduce their carbon footprint and drive savings. For over forty years, thousands of public and private institutions have been using EnergyCAP to streamline accounting processes, reduce resource consumption, and identify opportunities for sustainable operations. EnergyCAP helps customers who are drowning in paper bills, manual processes, and cumbersome spreadsheets and enables them to execute, analyze, and report on the energy and decarbonization projects needed to create a more sustainable world.

Build a more sustainable future with us. Visit www.EnergyCAP.com to learn more.

EnergyCAP, LLC is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Please note that we are not sponsoring VISAs at this time.