Customer Support Specialist (SaaS Tech Support)

🌟 Join Our Team: Customer Support Specialist🌟
Property Meld is on a mission to radically improve the property management landscape. Remember that agonizing wait for your rental's maintenance issue to be fixed? We believe it shouldn’t be that way. At Property Meld, we're crafting a seamless maintenance experience that pleases residents, benefits property managers, and elevates the industry.

We have made a major impact in the past six years on both the industry and the tech start-up space, proven by our year-over-year growth. Our team has grown from three employees in 2016 to 65 employees to start out 2024. This has been accomplished by the strength of our product, our unique personality, our obsession to solve our customer’s problems, and our insanely talented team members.

As we continue to scale and grow the company, we are focused and intentional on creating opportunities that will continue to bring strength to our product and drive us all towards Property Meld’s mission: “Delivering a positive maintenance experience, while intelligently improving efficiency and oversight.”

We are continuing this growth by opening a Customer Support Specialist role to own customer communications and requests for support. This position will join our team at our headquarters in Rapid City, South Dakota.

Here are some of the reasons why we love our home base:

🏔️ Love Where You Live: With over 16 national and state parks, vast forests, and numerous historical sites nearby, the region provides an inspiring backdrop that fuels our innovation and creativity. In addition to the incredible outdoor recreation opportunities, this is a close-knit community that values collaboration & support.

Trusting Relationships: Our performance culture is built on a foundation of trust. The effort we put into fostering trust at Property Meld allows us to better support Melders in achieving their goals. A major source of development at Property Meld is the organic conversations that happen across both departments and levels.

What You'll Contribute as a Customer Support Specialist:

✔️ Customer Engagement: Provide world-class technical support, ensuring our customers’ experience is an exceptional one.

✔️ Product Expertise: Share your knowledge to enable users to utilize Property Meld effectively.

✔️ Thorough Problem-Solving: Understand and identify obstacles in order to enable customers and users to successfully utilize our product.

✔️ Customer Advocate: Communicate areas of improvement to help us continually improve the maintenance experience.

Your Strengths:

🔹Confident Communicator: You will communicate with customers efficiently and effectively through our ticketing system, live chat, and scheduled phone calls.

🔹 Efficiency Master: You're not just hard-working, you're smart-working.

🔹 Team Dynamics: You thrive both independently and collaboratively, always pushing for the best.

🔹 High Standards: A firm believer in integrity, you ensure it permeates through every work stride.

🔹 Adaptable Learning: Quick on your feet, you grasp new concepts swiftly and execute effectively.

Why You'll Thrive Here:

🚀 3-5 Years of proven success in similar roles with a strong inclination towards innovative solutions.

🚀 Solid grounding in sales forecasting and performance metrics.

🚀 Natural aptitude for embracing and driving change.

What we Offer:

• Competitive Salary Range: $44,000-$50,000
• Comprehensive Health Benefits including Wellmark Blue Cross Blue Shield & Beam Dental & Vision.
• $25,000 Portable Life Insurance fully sponsored by Property Meld.
• 401(k) Options.
• Two Weeks PTO.
• 1 Week Paid Meld Cares Time Off: Our Community Give-Back Initiative.
• Employee Equity: Every Melder is an investor in our success!
• Local gym benefits to keep you active and energized.

Join us on our exciting mission to redefine property management. 

Ready for the challenge? 🚀 🚀 🚀