Customer Support Supervisor

About The Role

As a Customer Service Supervisor at Taskrabbit you will play a pivotal role in ensuring the delivery of exceptional customer service experiences. Your responsibilities will span team engagement and development fostering ownership and accountability providing continuous feedback and championing customer satisfaction both within the team and across the company.

What You'll Work On:

Customer Obsessed:

• Foster a positive and inclusive team environment prioritising engagement and collaboration for a motivated work culture.

• Facilitate continuous learning and development opportunities for team members.

• Champion customer satisfaction serving as a liaison between the customer service team and other departments.

Insight/Metrics Driven:

• Demonstrate ownership and curiosity in addressing customer concerns and team challenges.

• Set clear expectations holding team members accountable and collaborating with cross-functional teams.

• Establish a culture of continuous feedback leveraging qualitative and quantitative data for improvement.

• Analyse and understand performance trends to create actions for continuous improvement.

Trusted Resource:

• Exhibit leadership qualities in addressing customer concerns and team challenges.

• Collaborate with cross-functional teams ensuring alignment with business goals.

• Handle escalations from customers as necessary while also guiding your team through these.

We are looking for someone with:

• Minimum 1 year of people management experience within a customer focused environment

• Exceptional problem-solving skills emphasizing the ability to navigate and resolve complex issues efficiently coupled with a strategic mindset to address challenges at a supervisor level.

• Strong sense of ownership and disciplined curiosity showcasing leadership qualities in taking responsibility for team performance and implementing effective resolutions.

• Empathetic communication skills with a focus on building and leading a cohesive team.

• Ability to connect with both customers and team members on a personal level while ensuring effective communication and understanding.

• Detail-oriented mindset with a commitment to delivering top-notch service now extended to overseeing the quality and performance of the entire customer service team.

• Eligible to work in Poland with a valid Temporary Residence Card/ Visa/ Work Permit (for non-EU citizens). We will not support relocation for this position (for EU citizens).

• Available full-time (40 hours/week).

Compensation & Benefits:

At Taskrabbit our approach to compensation is designed to be competitive transparent and equitable. Total compensation consists of base pay + bonus + benefits + perks . The annual gross pay for this position is 118000PLN - 137500PLN. This is the base pay only and does not include any other total cash compensation amounts such as company bonus or benefits.