Customer Support Technician

Yotta Energy is the leading-edge solar storage solution. We simplify solar energy storage
using decentralized, panel-level storage and optimize energy efficiency with intelligent
software. Through our flagship product, SolarLEAF™, we’ve pioneered a modular
storage solution with smart thermal regulation that seamlessly integrates behind each
photovoltaic (PV) panel while maximizing the life and performance of the battery. Unlike
fixed storage centers, SolarLEAF™ allows you to expand the development of solar +
storage microgrids in minutes.
We are looking to add a Customer Support Technician to our team. If you are great at what you do, enjoy working in a startup environment, and are passionate about maintaining a workspace, we would like to hear from you.
Responsibilities:

• Front-line support helping our installers and distribution partners solve technical problems via email, phone, text and chat
• Document received cases and close/follow up in a timely manner
• Coordinate with application engineering for escalations and/or OEM partner involvement
• Create and maintain the support knowledge base and corporate website FAQ
• Continuously learn about current and future product offerings
• Develop and deliver monthly case pareto reports to product engineering to improve current and future designs

Qualifications:

• 10+ years of experience in customer support or equivalent in a direct customer facing role
• English required, plus a conversational level of Spanish (verbal and written)
• Exemplary interpersonal skills internal and external
• Solid understanding of electrical systems both three phase and single phase
• Ability to read and understand electrical drawings
• Familiar with the NFPA NEC Code requirements for PV systems
• Solid understanding of microinverter systems
• NABCEP certified or an apprentice electrician a plus
• Familiar with Microsoft products and the Microsoft Teams environment
• Ability to take ownership and responsibility in a fast-paced, fun, and exciting new start-up environment