Customer Support Technician II

Company Overview

At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we're living up to our purpose everyday by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer - safer communities, safer schools, safer hospitals, safer businesses - safer everywhere. We're building integrated technologies that help protect people, property and places. We're connecting public safety agencies and enterprises - enabling the collaboration that's critical for a more proactive approach to safety and security. We're committed to solving for safer every day because the work we do here matters.

Department OverviewSpillman Technologies, a Motorola Solutions Company, is a leading provider of software solutions for public safety agencies nationwide. Spillman has consistently been recognized as one of the best companies to work for in Utah (Utah Business magazine in 2010, 2011,2013, 2015; Utah Department of Workforce Services from 2009–2011). We take pride in our family-oriented culture where employees enjoy coming to work each day and leave feeling like they contributed to a product that helps keep our communities safe.
Job Description

As a member of the Technical Services Department, focus on delivering post-sales support and solutions to Flex customers. This involves answering technical questions and resolving technical issues for customers running Flex proprietary software in a Windows, Linux and Unix environment. Supporting Motorola Solutions products may also be required. As a primary point of contact for customers, be responsible for maintaining and improving positive long term partnerships between Motorola Solutions and the Customers.

• Receives requests for computer technical assistance and problem resolution from customers or company employees. 
• Performs technical problem diagnostics and maintenance for Flex software products to ensure efficient operation in the application environment.
• Conducts required testing of modified programs to ensure that changes operate correctly and that have no adverse impact on programs or systems operations.
• Directs activities to contribute to the overall performance of the Technical Services Department operations.
• May work on Project Teams for new or enhanced products to ensure supportability of product upon project completion.
• Places appropriate priority on problems reported by customers or internal personnel.
• Proactively seeks to identify ways to improve assigned team, the Technical Services department and the company.
• Performs other duties and tasks as given by Tiered Managers, Senior Manager, or Director.
• This position is subject to working in high security areas governed by the US Department of Justice's "Criminal Justice Information Services (CJIS) Security Policy" and therefore requires successfully passing a more stringent fingerprint background check administered by Motorola Solutions Inc. customers

   

#LI-DB1

Basic Requirements

• High School Diploma or equivalent
• 2+ years of customer service/support experience
• Must be able to obtain background clearance as required by government customer

Travel RequirementsUnder 10%
Relocation ProvidedNone
Position TypeExperienced
Referral Payment PlanNo

Our U.S. Benefits include:

• Incentive Bonus Plans
• Medical, Dental, Vision benefits
• 401K with Company Match
• 9 Paid Holidays
• Generous Paid Time Off Packages
• Employee Stock Purchase Plan
• Paid Parental & Family Leave
• and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran's status, or, any other protected characteristic.