Customer Support Tier II Representative

Sorenson Communications is expanding in our CaptionCall Service. As a result, we are seeking Customer Service Representative (CSR's) to assist existing and potential customers on a broad range of questions. Essential Duties and Responsibilities. Assist existing and potential customers with a range of questions including but not limited to technical, app download, and account questions. Provide a friendly and supportive customer experience. Participate in the planning of integration projects as it relates to Customer Care. Develop integration trainings and workflows for Customer Care teams. Employees must have a solid basic comprehension and application In using computers in an MS Windows environment. Successful candidates must be able to interact with multiple computer interfaces and be able to multi-task. All employees must agree to maintain strict consumer confidentiality.

This position is open to candidates residing in all states with the exception of California, New Mexico, Colorado, and Arizona.

Company Summary

Our Mission...Harnessing the power of language, we connect diverse people and enrich the human experience.

Our Vision...To provide global language services that expand opportunities, nurture belonging, and empower the world to connect beyond words.

As one of the world's leading language services providers, Sorenson combines patented technology with human-centric solutions. We strive to increase diversity, equity, inclusion, and accessibility for underrepresented people through communication solutions for all: call captioning and video relay services, over-video and in-person sign language and spoken language interpreting, translation, real-time captioning, and post-production language services.

Sorenson's impact vision and plan extends to supporting employment opportunities for diverse employees, customers, and communities. As a minority-owned company, we are committed to expanding opportunities for underserved communities while promoting an inclusive workplace for our own employees.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)