Customer Support with Japanese (JST/CET)

Purple Technology, a Czech outsourcing company specializing in services for partners in the FinTech industry, is currently seeking Customer Support Representatives fluent in Japanese for JST and CET working hours. The primary role involves delivering customer support in a financial-related service and handling client inquiries through email and Japanese chat. Additional responsibilities include administrative tasks like customer registration and maintaining communication records. Fintokei, our partnering company, focuses on identifying talented and passionate traders, offering them the opportunity to trade with substantial capital at a fraction of the usual fee.

WHAT YOU WILL WORK ON:

• Communication with clients (via email, chat) and handling their inquiries, requests, and complaints.
• Preparation of detailed and content-rich responses.
• Processing requests according to the relevant manual for the specific process.
• Reporting any issues and errors to the Team Leader or the relevant department.
• Working with trading platforms and simulating reported issues in the platform.
• Transcription of Japanese names into latin characters.
• Communication with relevant internal departments in the company (Slack, e-mail).

WHAT WE EXPECT FROM YOU:

• Experience with some form of customer service
• Native Japanese speaker (N1 level) and fluent in English at a minimum B2 level
• Ability to work either in EU or JP time
• Computer literacy and technical proficiency
• Can-do attitude and proactivity
• Ability to communicate clearly, concisely, and in a friendly, empathetic manner to both clients and colleagues
• Willingness to educate oneself and increase knowledge about trading platforms
• Enthusiasm to join a remote team within a multicultural company

HAVE WE CAUGHT YOUR ATTENTION?

Maybe we didn't hit the bullseye with your situation, but if you've found something in common with us, get in touch. Send us through the form:

- Your resume - LinkedIn profile is fine too.

- A cover letter - tell us more about yourself and why you're interested in us. Put some effort into it, as it often helps us decide who to prioritize meeting with.