Customer Test Manager

Job Title

Customer Test Manager

About Your Business Area/Department

Amadeus Hospitality is providing a range of products supporting major hotel chains, allowing them to manage their reservations and distribution, properties, sales & catering, BI.

Our team is part of the Program Management and implementation department, our role is to accompany and support new customers during customer acceptance phase for all testing matters during our enterprise programs.

Summary of the role:

As a customer test manager, you will be the main interface for all customer testing related topics and will drive repeatable, predictable, and "smooth" customer acceptance phases for our major hospitality implementation programs.

The customer test manager will be expected to:

• Support the customers in any of their test activities, including: environment readiness and stability, test data management, entry & exit criterias, defect triage, follow-up and escalation.
• Work closely with internal stakeholders delivery (R&D, operations, project management) to ensure the deliveries are on track and matching the customer testing plan.
• Report clearly internally and externally on several aspects of the customer testing campaign: progress, defect backlog, quality metrics.
• Support the program team in all testing-related activities: test requirements, test schedule and planning, risk analysis related to testing.
• Monitor and report any deviation in the customer testing activities to allow Amadeus internal reprioritization of the deliveries.
• Support the customer features activation in test and prod environment.

Requirements:

Required:

• 2+ years hands-on experience in software testing/defect management
• 2+ years hands-on experience in a customer facing position

Preferred:

• 2+ years hands-on experience in project management, or working on a transversal position on a large program
• 1+ years hands-on experience with webservices (JSON/REST, SOAP/XML)
• Programming experience in any language (Java, C++, Python, Groovy, Ruby, etc.)

Diversity & Inclusion

Amadeus is an Equal Employment Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or a related medical condition), ancestry, national origin, age, genetic information, military or veterans status, sexual orientation, gender expression, perception, or identity, marital status, mental or physical disability status, or any other protected federal, state, or local status unrelated to performance of work involved.

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