Customer Trading Analyst

We're defining what it means to build and deliver the most extraordinary sports and entertainment experiences. Our global team is trailblazing new markets, developing cutting-edge products, and shaping the future of responsible gaming.
Here, "impossible" isn't part of our vocabulary. You'll face some of the toughest but most rewarding challenges of your career. They're worth it. Channeling your inner grit will accelerate your growth, help us win as a team, and create unforgettable moments for our customers.
The Crown Is Yours
In this role, you'll be responsible for in-depth customer analysis, examining data across daily, weekly, and monthly reports while categorizing customers based on different criteria. Real-time monitoring of bets and close collaboration with the Trading team are essential for making informed decisions. Handling customer inquiries through email and Zendesk is part of the role, and you'll need to escalate significant issues and trends to senior team members when necessary. Monitoring hourly performance, identifying top-performing customers promptly, and building comprehensive customer profiles using both internal and external tools are key components. Additionally, you'll support sports traders by providing real-time insights to aid in their decision-making process, ensuring a dynamic and agile approach in the betting and trading environment.
What you'll do as a Customer Trading Analyst

• Conduct in-depth analysis of customers, examining daily, weekly, and monthly reports to identify notable trends and behaviors.
• Monitor bets in real-time and collaborate closely with the trading team for swift decision-making.
• Resolve customer inquiries and limits-related issues via email and Zendesk support
• Escalate outstanding cases and significant trends to senior team members for further action.
• Keep a watchful eye on hourly performance metrics, promptly identifying top performers while upholding quality standards.
• Create comprehensive customer profiles by utilizing both internal and external tools, considering multiple aspects of customer behavior and activity.
• Provide crucial support to sports traders, supplying real-time insights to enhance their decision-making processes in the dynamic betting and trading landscape.

What you'll bring

• Be capable of working flexible shifts to accommodate the dynamic nature of the role.
• Maintain a high level of English proficiency, with a required language skill level of C1/C2.
• Demonstrate expertise in sports betting and a deep knowledge of the global sports calendar.
• Possess a strong command of Microsoft Excel, leveraging it for data analysis and reporting.
• Exhibit exceptional communication and organizational skills to convey critical business information promptly and clearly.

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Join Our Team
We're a publicly traded (NASDAQ: DKNG) technology company headquartered in Boston. As a regulated gaming company, you may be required to obtain a gaming license issued by the appropriate state agency as a condition of employment. Don't worry, we'll guide you through the process if this is relevant to your role.