Customer Training Specialist

Are you searching for an opportunity to play a key role in driving the dramatic growth of a highly successful software company? At Poppulo, we’re working on what’s next in communications and workplace technology. As a pioneer in this industry, we understand that meaningfully reaching every employee is hard. And so is managing office space in a hybrid world. And so is improving the customer and guest experience. We exist to make each of these things easier. We exist to bring harmony to our customers. 

And we do that at enterprise scale. Our omnichannel employee communications, customer communications, and workplace experience platform is trusted by over 6,000 organizations today, reaching more than 35M employees and delivering content to 500,000+ digital signs.

We know there’s no such thing as a “perfect" candidate - we’re all a work in progress and are growing new skills and capabilities all the time. We encourage you to apply for a position with Poppulo even if you don’t meet 100% of the requirements. We believe in fostering an environment where there is a diversity of perspectives, in hopes that we can all thrive. 

The Opportunity:  

We are seeking an enthusiastic, customer focused training specialist to join our Learning & Engagement team. You’ll be involved in delivering world class training webinars (and occasional onsite training) to customers globally, as well as contributing to growing and expanding our training programs, resources and processes. Additionally, you will be contributing to building E-learning courses on different  products.  

This role will be part of a global team, supporting across US time zones. The working day will therefore reflect this, with working hours commencing midday/early afternoon, for example Monday - Thursday 12 - 8.30pm and 8-4.30pm on a Friday.  

Key Responsibilities: 

• Delivering customized online (and occasionally onsite) training sessions for our customers using our platforms   

• Creating new training content that enhances product engagement, for delivery in web-based, classroom and blended learning environments 
• Working as an integral part of the training team on new projects to support customer learning and engagement 
• Working with our Customer Success teams to identify customer training needs and develop programmes as required 
• Being a Platform expert and internal reference point for our products 
• Running regular topic-based training webinars for our general user base 
• Completing learning needs analysis with customers 
• Training employees on how to use our products, as required   

Candidate Expertise Required: 

• 2+ Years in a Training Delivery role, preferably with one year specializing in Training Design & Evaluation 
• Extensive experience working directly with customers 
• Experience with Screen Casting & Web Conferencing tools (Zoom, Gotowebinar, Microsoft Teams) 
• Ability to work on multiple projects effectively 
• Technical Writing 
• Relevant Training Qualification  

Soft Skills/Nice to Have: 

• Customer focused with a ‘Can Do’ attitude.  
• Strong communication (written and oral) and teamwork behavior within a diverse team environment.  
• Building good working relationships with other teams. 
• Appreciation of user-experience, business, and commercial issues. 
• Can easily switch between thinking creatively and analytically. 

Compensation 

Annual base salary gross: $65k-75k plus variable USD Annual. The base salary range represents the low and high end of the Company's contemplated salary range for this position. Actual salaries will vary and will be based on various factors, such as the candidate’s qualifications, skills, competencies, and geographic location. The salary is one component of Company's total compensation package for employees. Other rewards and benefits include variable compensation, short-term incentives, health insurance (several options to choose from), accident and life insurance, access to the best in class learning and development platforms, flexible work arrangement, to name just a few!

Why Us?

• A “Great Places to Work” listed company – so we really do value people
• Ability to meaningfully impact our business and play a key role in our success
• Flexible PTO and 10 days paid leave.
• Competitive compensation package
• Potential for career advancement in a fast paced growing organization
• Competitive Medical, Dental, and Vision Benefits and Monthly contributions to your Health Savings Account
• 401k with Employer Match
• Fun, flexible working environment
• Maternity, Parental, Adoption and Bereavement Leave. Funding towards adoption costs.
• Life Insurance

Who We Are

We are a values-driven organization that encourages our employees to bring their authentic selves to work every day and empowers everyone to make a tangible impact on our products, clients, and culture. We offer a dynamic environment with driven, fun, and flexible individuals who thrive on challenge and responsibility. This is an opportunity to contribute to our culture and join a company that’s on the move.

We live the Poppulo values each day, as they are key to everything we do.

• Bring Your Best Self
• We show up authentically, are self-aware and always strive to be better.
• See it. Own it. Solve it.
• We proactively innovate and solve for our customers and each other. We set an example with high standards for our work. We foster a culture of learning, acknowledging our successes and our failures.
• Together We’re Better We value and celebrate our diversity. We learn from others, respecting their expertise, and focus on building trust. That's what makes us a team.

Named a Great Place to Work in 2015, 2016, 2017, 2018, 2019, 2020, and 2021, we are a fast-growing global technology company, with offices in Ireland, the US, and the UK.

Poppulo is an equal opportunity employer.

We disclose your personal information to our private equity sponsor, Vista Equity Partners, and its affiliates, including Vista Consulting Group (collectively, “Vista”), for administration, research, database development, workforce analytics and business operation purposes, in line with the terms of this Privacy Policy. Vista processes and shares your personal information with its affiliates, including other Vista portfolio companies, on the basis of its legitimate interests in managing, administering and improving its business and overseeing the recruitment process and, if applicable, your employment relationship with Four Winds Interactive LLC. If you have consented to us doing so, we also share your personal information with other Vista portfolio companies for the purpose of being considered for other job opportunities in the pooling system, both inside and outside the EEA. Please find a full list of all Vista portfolio companies at: https://www.vistaequitypartners.com/companies/ and Vista’s privacy policy at https://www.vistaequitypartners.com/privacy/. Where this requires us to transfer your personal information outside of the EEA, please refer to the FWI Privacy Policy for further details on cross-border transfers. In connection with the recruitment process, your personal data may be transferred outside of the EEA to iCIMS and/or Greenhouse, Hirebridge, LLC and Criteria Corp., which provide applicant tracking and evaluation services. Hirebridge, LLC and Criteria Corp. have agreed to comply with the EU Standard Contractual Clauses to ensure that your personal information is adequately protected whilst outside of the EEA.