Customer Value Director Supply Chain Design & Planning - 11499

What You'll Do:

• Facilitate workshops with named customers to align on goals and develop initiative roadmaps and enablement plans to achieve these goals. Track progress on these goals and plans through regular business reviews.
• Lead monthly customer check-ins to maintain alignment and update customers on product enhancements events and to recruit customers to events and to participate in advocacy activities.
• Plan and execute in-person user groups to build the customer community
• Onboard new customers leveraging your expertise in SCDP to assist them in developing their success metrics and value journeys.
• Serve as a trusted advisor to your customers and deliver an exceptional customer experience while advocating for your customers within Coupa on their behalf and coordinate the right resources for your customers at the right time.

What You Will Bring to Coupa:

• Overall 10 years of experience out of which at least 5 years in supply chain design and/or planning domain expertise. Preference for direct experience in LLamasoft/Coupa SCDP or similar technologies.
• Preferred candidates will have customer / client management experience either via consulting/BPO experience or from supply chain SaaS software/solutions
• Demonstrated ability to develop and maintain executive relationships and incorporate associated influencing strategies
• Project management skills including managing disparate cross-functional teams across internal customer and 3rd party teams.
• Minimum Bachelor’s degree required – Master’s degree is preferred
• Flexibility to travel up to 50%

What We Do

Coupa is a global technology company that helps businesses run smarter by connecting all the ways they spend money — from procurement and expenses to payments and supply chain decisions — in one intelligent platform. In simple terms Coupa gives organizations the visibility and control they need to make better financial choices reduce waste and drive real impact. It’s where technology meets purpose: helping companies manage their resources more responsibly while creating a positive ripple across their people partners and the planet.

Why Work With Us

At Coupa we prioritize an inclusive and empathetic workplace where every voice is valued. Our teams are proactive and accountable ensuring we collaborate effectively to achieve our goals. The foundation of our culture rests on our people; we believe in fostering an environment that encourages innovation and curiosity.

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