Customization Specialist

We are Aftersell by Rokt, a hyper-growth Shopify ecommerce leader.

Aftersell by Rokt enables SMB companies to unlock value by making each transaction relevant at the moment that matters most, when customers are buying. Together, Rokt's AI-based relevance Platform and scaled ecommerce Network powers billions of transactions. In December 2022, Rokt’s valuation increased to $2.4 billion USD, allowing us to expand rapidly. In February 2024, Aftersell was acquired by Rokt.

At AfterSell by Rokt, we practice transparency in career paths and compensation. 

At AfterSell by Rokt, we believe in transparency, which is why we have a well-defined career ladder with transparent compensation and clear career paths based on competency and ability. Rokt’stars constantly strive to raise the bar, pushing the envelope of what is possible.

We are looking for a Customization Specialist

Compensation: $60,000- $75,000 salary, employee equity plan grant & world class benefits.

As our Customization Specialist, you’ll receive requests from our merchants to customize their UpCart Cart Drawer. Doing so involves writing CSS, HTML, and JavaScript code (using UpCart’s Public API) to provide the requested customizations to our merchants. You’ll also be tasked with keeping an open line of communication with the merchant. 

About the role

• Customizing merchant cart drawers with CSS, HTML, and JavaScript
• Communicating progress, delays, and impossible requests to the merchant
• Creation and maintenance of public customization documentation 
• Providing customer support if no other tasks are available

Requirements

About you

• Must be located in Edmonton, Alberta
• 1+ years of experience with HTML, CSS, and JavaScript
• Strong reading comprehension
• Great written communication skills
• Ability to work in a fast paced environment
• Constantly looking for new ways to improve and accelerate the function
• Good knowledge of Shopify or Zendesk would be great but not required

Benefits

About Rokt’stars

As a mission-driven, hyper-growth community of curious explorers, our ambition is to unlock the full potential in ecommerce and beyond. Our bias for action means we are not afraid to quickly venture into uncharted territories, take risks or challenge the status quo; in doing so we either win or learn. We work together as one aligned team never letting egos get in the way of brilliant ideas. We value diversity, transparency and smart humble people who enjoy building a disruptive business together. We pride ourselves on being a force for good as we make the world better. 

About The Benefits

We leverage best-in-class technology and market-leading innovation in AI and ML, with all of that being underlined by building and maintaining a fantastic and inclusive culture where people can be their authentic selves, and offering a great list of perks and benefits to go with it

• Accelerate your career. We offer roadmaps to leadership and an annual $5000 training allowance
• Become a shareholder. Every Rokt’star gets equity in the company
• Extra leave (bonus annual leave, sabbatical leave etc.) 
• Work with the greatest talent in town
• See the world! We have offices in New York, Seattle, Sydney, Tokyo and London

We believe we’re better together. We love spending time together and are in the office most days (teams are in the office 4 days per week). We also get that you need to balance your life and your commitments so you have the flexibility to manage your own hours and can spend up to a week of every quarter working from anywhere.

If this sounds like a role you’d enjoy, apply here and you’ll hear from our recruiting team.

The first stage of the recruitment process for this role is to complete a 15 minute, online aptitude test which will be sent out to your application email. Successful candidates will be contacted to discuss next steps