CW Design Ops Specialist

This is a Non-Employee Contingent Worker Role providing services for TIAA's family of companies and will be employed by TIAA's preferred 3rd Party Supplier. As a Non-Employee CW, perform a variety of moderately complex business planning, support, and project-related duties. Demonstrates an exceptional standard of quality and holds themselves accountable to achieving excellent results.

This role will sit onsite, likely in a hybrid capacity, at the location(s) listed in this posting.

The anticipated term of this engagement will be 1 months. This term could be extended based on company business needs.

UX Specialist II

The UX Specialist II oversees the process of designing and developing user engagement experiences for a variety of applications. While managing large projects under limited supervision, this job develops and documents functional requirements and translates into detail design documents. As a subject matter expert in user experience, this job works to research and develop design parameters, performance characteristics, and technical specifications of all products and components.

Key Responsibilities and Duties

• Investigates and interprets how users feel about a system, looking at items like ease of use, perception of the value of the system, utility and efficiency in performing tasks.
• Translates user needs and business requirements into features and functionality for digital experiences.
• Approves process flows, wireframes, and prototypes to effectively conceptualize and communicate high-level design strategies.
• Maintains proficiency in design tools and possesses highly specialized knowledge of a specific technology.
• Recommends to management the system scope and project objectives, as well as the role and function of each team member, in order to effectively coordinate the activities of the team.
• Communicates the status of projects to clients and stakeholders.
• Coaches, reviews and delegates work to lower level professionals.

Educational Requirements

• University (Degree) Preferred

Work Experience

• 5+ Years Required; 7+ Years Preferred

Physical Requirements

• Physical Requirements: Sedentary Work

Career Level

8IC

• Additional Qualifications includes operational aspects necessary to Design Organizations including:
• • +5 years of Design Ops/Project and or Program Mgmt, Creative Development experience within Design or Creative teams
  • Knowledge management and communications supporting process
  • Vendor management and tools provisioning
  • Familiar with UX Design tools and comfortable interacting with JIRA, InVision, Figma, Sketch and/or related
  • Playbook and process documentation development and governance supporting creative development and operations
  • Ease of capability to manage various initiatives, projects aligned to CX journeys

Start Date: 08-May-2023

End Date: 30-Jun-2023

Travel Required: Yes

Base Pay Range: $93,000/yr. - $155,000/yr.

Actual base salary may vary based upon, but not limited to, relevant experience, time in role, base salary of internal peers, prior performance, business sector, and geographic location.

Equal Opportunity

We are an Equal Opportunity/Affirmative Action Employer. We consider all qualified applicants for employment regardless of age, race, color, national origin, sex, religion, veteran status, disability, sexual orientation, gender identity, or any other protected status.

Read more about the Equal Opportunity Law here.

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Phone: (800) 842-2755

Email: [email protected]

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