CWM - Specialty Operations Specialist, Richardson TX

Job Description

Consumer and Wealth Management (CWM)

Across Consumer and Wealth Management (CWM), Goldman Sachs helps empower clients and customers around the world reach their financial goals. Our advisor-led wealth management businesses provide financial planning, investment management, banking and comprehensive advice to a wide range of clients, including ultra-high net worth and high net worth individuals, as well as family offices, foundations and endowments, and corporations and their employees. Our consumer business provides digital solutions for consumers to better spend, borrow, invest, and save. Across CWM, our growth is driven by a relentless focus on our people, our clients and leading-edge technology, data and design.

Consumer

The firm's Consumer business, Marcus by Goldman Sachs, combines the entrepreneurial spirit of a startup with more than 150 years of experience. Today, we serve millions of customers across multiple products including lending, deposits, financial tools, and our partnership with Apple on Apple Card. We use innovative design, data, engineering and other core capabilities to provide customers with powerful tools and products that are grounded in value, transparency and simplicity. As we build a leading digital consumer bank and expand into new products and partnerships, we are looking for leaders and individual contributors to join our team.

Responsibilities:

• Subject matter expert while managing multiple high risk function queues
• Accessing multiple electronic systems e.g. Lexis Nexis, Pacer, E-Oscar, and DMDC. Documenting steps taken, while efficiently and accurately completing customer requests through casework
• Workload will consist of high risk casework such as Bankruptcies, SCRA, Deceased, Credit Bureau disputes and notifications
• Participating in projects or process improvements to drive operational excellence
• Research escalated customer disputes and requests and provide customer-centric resolutions
• Abide by applicable regulatory and departmental policies and procedures
• Contribute feedback to develop new content and refine the existing processes and procedures

Basic Qualifications:

• Previous financial industry experience
• Credit bureau dispute and operations experience
• Proficient skills with Excel, Word, PowerPoint required
• HS Diploma or GED

Preferred Qualifications:

• Experience working with major credit bureaus
• Data furnishing experience
• Strong analytical ability
• Experience using SQL, SAS, or comparable data mining and query tools
• Relevant Military experience

ABOUT GOLDMAN SACHS

At Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices around the world.

We believe who you are makes you better at what you do. We're committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally, from our training and development opportunities and firmwide networks to benefits, wellness and personal finance offerings and mindfulness programs. Learn more about our culture, benefits, and people at GS.com/careers.

We're committed to finding reasonable accommodations for candidates with special needs or disabilities during our recruiting process. Learn more: https://www.goldmansachs.com/careers/footer/disability-statement.html

© The Goldman Sachs Group, Inc., 2021. All rights reserved.

Goldman Sachs is an equal employment/affirmative action employer Female/Minority/Disability/Veteran/Sexual Orientation/Gender Identity