CX Analyst

Are you passionate about data and the luxury industry? Do you thrive in a fast-paced, international environment? We're seeking a talented Customer Experience Analyst to join our insights team. 

In this fully remote role, you'll collaborate with colleagues worldwide to uncover valuable customer insights. You'll have the freedom to work from anywhere, as long as you can align your schedule with the Western- European time zone. 

If you're excited about delving into numbers, shaping the future of luxury, and working with a diverse team, we encourage you to apply! 

Who we are:
Founded in 2006, our story started with two entrepreneurs. Today, we’re proud to be a global business. From Shanghai to Paris, we have 12 offices and operate across four continents in 70 countries. We are home to over 160 professionals from around the world, working together to serve more than 200 luxury clients.
At CXG, we love to evolve, elevate, and transform experiences while bringing brand promises to life. We offer strategic solutions that impact performance and elevate the customer experience of some of the world’s most iconic premium and luxury brands.

What you will be doing:
You will join a dynamic and fast-paced environment and work closely with our data science team. Responsibilities include:

1. Transform raw information into compelling narratives that drive business decisions.
2. Translate findings into clear, actionable insights that resonate with clients.
3. Collaborate closely with project teams to craft winning research reports and develop strategic recommendations.
4. Take ownership of project timelines, deliverables, and innovative side initiatives for specific regions or projects.
5. Ensure the highest quality standards by meticulously proofreading and validating research findings.
6. Monitor industry trends and translate them into valuable knowledge assets.

Requirements

What you will bring along:

• You have a minimum of 2 years' experience in market research, ideally within the luxury or fashion sector.

• Your enthusiasm for the industry will be the driving force behind your work.
• You're a detail-oriented quick learner who excels under pressure and delivers results.
• You can transform complex data into compelling narratives that inform strategy.
• You can articulate insights clearly and confidently, both verbally and in writing.
• You possess a sharp analytical mind and can turn challenges into opportunities.
• You are proficient in Excel and PowerPoint
• Your English language skills are exceptional

Founded in 2006, in Shanghai, CXG today has a global footprint and leverages 15 years of experience in market research and insights, consultancy, measurement of experience and impact on business performance and in specialized trainings and coaching for luxury and premium brands.

Learn more about Customer Experience Group by visiting www.customerexperiencegroup.com.