CX Client Principal, Contact Center REMOTE anywhere in US

Say hello to possibilities.
It's not everyday that you consider starting a new career. We're RingCentral, and we're happy that someone as talented as you is considering this role. First, a little about us, we're the $2 billion global leader in cloud-based communications and collaboration software. We are fundamentally changing the nature of human interaction-giving people the freedom to connect powerfully and personally from anywhere, at any time, on any device.
Responsibilities

• Support the sales organization as a subject matter expert (SME) around contact center operational transformation opportunities and business case creation
• Participate and support business development/sales discussions and opportunities to help identify the true needs of RingCentral prospects & customers - with the ability to recommend optimal solutions to solve those needs
• Lead client workshops to understand vision, current state to be able to propose future state (process optimization & technology), phasing & change management best practices
• Create presentations on recommended roadmaps and business value propositions/cash flow analysis and present to executive stakeholders in the customer/prospects's organization
• Collaborate with CX Solutions Engineers for deeper technical presentations
• Subject matter expert on business value for RingCentral Solutions - educating the sales team on the value proposition and creating and maintaining value tools to be able to estimate the return on investment
• Lead value analysis/discovery sessions creating value assessments/business cases for complex opportunities that are not supported with existing value tools
• Provide enablement on contact center trends and trends in the contact center space
• Participate and speak at industry contact center events and webinars
• Create thought leadership presentations on contact center trends and the value of contact center transformations

Qualifications

• 5+ years of Contact Center Operations and/or CCaaS experience. Must have a subject-matter-expert knowledge level of contact center operations and technology.
• 5+ years of hands-on experience with managing or supporting full scope of Contact Center functions (e.g., Operations, Training, Frontline Management, Knowledge Management, Workforce management, Technology).
• 3+ years of experience with cloud-based contact center and telephony platforms.
• Thorough understanding of contact center KPIs and capability to guide customers in understanding and defining their own KPIs
• Excellent business and interpersonal skills that can be used to step into any industry and support the identification of real business needs.
• Experience in leading and/or supporting conversations at all levels of the company (e.g., C-suite, VP, Directors, Managers, Supervisors, and agents).
• Strong oral and written communication skills; including, presenting, meeting facilitation, and problem-solving skills.
• Capable of leading and/or supporting workshops or meetings virtually or in person.
• Experience creating business cases including cash flow analysis and best practices in presenting ROIs
• Understanding of UCaas/CCaaS/Cloud applications and the industries movement from on-prem solutions to cloud telephony solutions.
• Strong interpersonal skills, ability to convey and relate ideas to others
• Entrepreneurial flare - ability to learn and adapt quickly
• Vibrant and energetic attitude, willingness to perform and get things
• Willingness to travel up to 30% of the time

Preferred qualifications

• 3+ years of consulting experience, and/or equivalent experience working with stakeholders to understand and achieve business goals using data

RingCentral's Partner team crafts, builds and collaborates with our partners to evolve our programs and deliver the best possible outcomes for our partners, teams and company. That's why RingCentral is the #1 global cloud-based communications provider because we're not just selling solutions; we're changing the nature of communications. That's why we're the largest and fastest-growing pure-play provider in our space.
RingCentral's work culture is the backbone of our success. And don't just take our word for it: we are recognized as a Best Place to Work by Glassdoor, the Top Work Culture by Comparably and hold local BPTW awards in every major location. Bottom line: We are committed to hiring and retaining great people because we know you power our success. RingCentral offers on-site, remote and hybrid work options optimized for the ways we work and live now. Range 200,000-260,000 OTE
About RingCentral
RingCentral, Inc. (NYSE: RNG) is a leading provider of business cloud communications and contact center solutions based on its powerful Message Video Phone™ (MVP™) global platform. More flexible and cost effective than legacy on-premises PBX and video conferencing systems that it replaces, RingCentral® empowers modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, any device, and any location. RingCentral is headquartered in Belmont, California, and has offices around the world.
RingCentral is an equal opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.