CX Enablement Consultant L1

The CX Enablement Consultant L1 is responsible for providing virtual training on Cision’s products and features. In this role, you will prepare, evaluate, and execute training based on the needs of the request and product offering. This includes identifying skill and knowledge gaps to modify training as necessary for successful adoption. This role reports to the Director of Enablement.

Key Competencies

· Strong Oral and Written Communication: Prepares status reports on clients in order to provide an up-to-date picture of team progress. Delivers clear and concise messages. Listens effectively and respects the contributions of others.

· Mentorship: Provide leadership and guidance to new team members.

· Problem Solving: Recognizes obstacles and uses resources to identify solutions.

· Time Management: Uses time productively and distinguishes between low and high priorities with limited guidance.

· Collaboration: Communicates at high levels within customer organization to advise and troubleshoot with the customer regarding the configuration and use of Cision products and services. Actively partners with other Cision departments, such as Sales, to improve customer relationships and processes. Actively maintains knowledge regarding functional area and changing trends.

· Adaptability: Rapidly adapts to new information, changing conditions, or unexpected obstacles.

· Professionalism: Learns by mistakes and uses knowledge for self-improvement. Delivers on promises timely and meets commitments.

· Key Performance Indicator: measurable outcomes tied to specific role responsibilities include CSAT (Customer Satisfaction), Adoption rate.

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