CX/UX designer

#Bethedifference

About the role:

Elevate the European Tax and Accounting experience by becoming a pivotal part of the Wolters Kluwer product design team. We're looking for a seasoned user experience designer whose expertise turns intricate challenges into intuitive solutions while collaborating in a diverse international team. Your mission will be to immerse yourself in our customers' journeys, comprehensively mapping out their workflows while staying ahead of the dynamic trends in the Tax and Accounting industry across Europe.

Your role will be to seamlessly incorporate new features and innovations into our central European product platform. You'll work closely with product managers, engineers, other designers, and user researchers to ensure our solutions not only meet but exceed the needs of our customers. Your focus will be on user-centered design, driving forward the integration of our diverse European business offerings into a cohesive and user-friendly experience.

Our culture:

Focus on customer success: We put our customers and their success at the center of work.

Make it better: We continuously improve – our products and our skills. Personal growth goes hand in hand with team success.

Aim high and deliver: We set high standards and help our teams to live up to them. You challenge us, we mentor you!

Win as a team: Our team culture is inclusive of all different backgrounds. We rely on close collaboration and knowledge sharing.

You will:

• convert complex business and customer requirements into actionable strategies and turn these into useful and usable designs.
• communicate complex problems and their solutions in a clear and convincing manner adjusting to your audience.
• promote the necessity of user research, discovery, and a lean approach to product development.
• collaborate with user researchers to gain insights and translate these into viable solutions.
• conduct usability testing to validate the solutions your team has found.
• coordinate with stakeholders across disciplines and country borders to ensure transparency of your work and create consensus.
• drive the efficiency of the design process in your own team and impact the way of working across other European design teams.

You are:

• highly skilled in finding simple design solutions to tricky workflow problems.
• familiar with a variety of research methods and can promote the right approach for the right context.
• experienced in collaborating in cross-functional and international teams.
• deeply familiar with concepts like Lean Product, Lean UX, User-Centered Design, Jobs to be Done, etc.
• fluent in English, both written and spoken.
• an expert in using common design tools such as Figma.
• Comfortable with taking initiative in an agile corporate context.

We value:

• Collaboration and communication
• Simplicity and clarity
• Inclusivity and accessibility
• Continuous improvement and iteration
• Data-driven decision making
• User-advocacy
• Big picture thinking
• Quality and attention to detail

We offer:

• complex and challenging problems to tackle.
• a flexible, hybrid work setup.
• an engaged, diverse, and quality driven design team.
• ample growth and learning opportunities.
• a culture that celebrates diversity and values talent.

Travel:

Domestic and international travel to meet with customers and stakeholders, up to 10% of workdays.

About Wolters Kluwer:

Wolters Kluwer is a global provider of professional information, software solutions, and services in health, tax, and accounting, ESG, finance, compliance, and legal.

Founded over 180 years ago, Wolters Kluwer has shaped the workflow of professionals across industries with their innovations. We are committed to proceed on that path with the goal to provide a superior customer experience across our whole portfolio. At Wolters Kluwer, we champion individual perspectives and potential to grow.

Are you ready to shape the future of the tax and accounting industry?

Send in your resume, cover letter, and portfolio. We are excited to meet you!