CX/UX Designer Internship

Are you a design student that wants to make a great impact? Are you looking for a career that is truly helping people, not just a job helping sell products?

The CX Designer is key role in Florida Blue's Customer Experience Center of Excellence (CX CoE) - a new, innovative, and dynamic team that will drive Florida Blue's transformation to becoming a customer-focused health solutions company, putting the customer at the center of strategic decisions and embedding customer experience best practices throughout the enterprise.

Our customer experience team is focused on reimagining healthcare to help people during both the everyday moments and the ones that matter the most. We touch the lives of over four million members and are shaping the future to make healthcare more approachable, effortless, and smarter for all.

This role will contribute to the design of all CX improvement initiatives, using human-centered design and lean start-up methodologies. This is a role focused on holistic, omni-channel experience design from concept to production. The CX Design Interns will be responsible for contributing to internal project teams and cross-functional "design sprint" teams across the enterprise to improve each stage of the end-to-end customer lifecycle. This role requires hands-on strategy formulation, sprint facilitation, journey and concept design, qualitative research and partnering on implementation.

CX Design interns will be able to utilize their learned knowledge and gain hands on experience within the below areas:• Leverages customer experience expertise and design knowledge in collaboration with stakeholders to define, plan, and develop end-to-end customer-centered solutions• Translates business requirements into compelling solutions by applying principles of human-centered design towards the creation of new concepts, products, and processes across Florida Blue• Articulates value propositions for innovative, inspired, and simple design concepts to demonstrate how they support Florida Blue's CX design principles• Provides advice on design capabilities, strategy, and innovation to projects that span across multiple business teams• Engages with and advises business partners in the design and iterative process, helping them discover, understand, and deliver customer-centered design solutions• Monitors customer experience trends and best practices across industries to implement appropriate practices at Florida Blue

Requirements:• Active student pursuing either a BFA in Design preferred (Human Factors, Psychology, Information Science or HCI, Graphic Design, Interaction Design, User Experience Design)• Fluency with XD, Sketch, Figma, Photoshop, Illustrator, InDesign, InVision or tools with similar depth• An understanding of working directly with Operations for the implementation of designs• Customer Experience Design - Hands-on experience designing holistic, omni-channel customer and service delivery ecosystem designs.• Ability to transform tasks into intuitive, accessible and easy-to-use designs through the entire experience lifecycle, from the first-time user to the expert.• Ability to execute visual, informative, interaction, and service design elements of the initiative that meets business and customer needs and delights customers.• Ability to communicate the initiative and product to others (Business Partners) through customer journeys, storyboards, ecosystem and service designs, prototypes, wireframes, infographics and other materials.• Design Research - ability to conduct informal customer studies and present findings that will inform improvements in the customer experience. • Fast Paced Innovator - You are able to prototype rapidly in multiple mediums and levels of interactivity (physical, digital, low and hi-fidelity, tangible and conceptual).• The ability to translate insight and strategy into concept prototypes and communicate your vision through your artifacts. Creative use of technology and alternative approaches.• Enthusiasm to learn new technologies, and ability to do so quickly, on the job.• Appreciation of high-quality visual design, innovative technology, marketing strategy, business strategy, as well as business analysis and quality assurance disciplines.

We are an Equal Opportunity Employer/Protected Veteran/Disabled.

We are interested in every qualified applicant who is eligible to work in the United States. However, we are not able to sponsor VISAs.